CrowdStrike, Inc.
Sr. Business Systems Analyst, ServiceNow AI and Automation (Remote)
USA - Austin, TX · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$7,600 more — $132,600 — moves this role to Level IV and 4 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $132,600 would place this position at wage Level IV. That figure is within the posted range, and I'd like to target it. This role classifies under "Computer Systems Analysts" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Computer Systems Analysts (15-1211) · Austin-Round Rock-San Marcos, TX. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card intent detected
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- CrowdStrike is seeking a Senior Business Systems Analyst - ServiceNow to join its IT Service Management Office.
- While AI and automation are a primary focus, the role also offers opportunities to contribute across other ServiceNow initiatives and platform areas.
- You will also contribute to efforts relating to core platform areas such as CMDB, CSDM, Employee Center Pro, Virtual Agent, Asset & Configuration Management, and related ServiceNow services.
Responsibilities
- Partner with business stakeholders to maintain a prioritized strategic roadmap, coordinating and executing enhancements and projects across the ServiceNow platform.
- Design and enable automation using ServiceNow capabilities such as NOW Assist GenAI for Enterprise, Flow Designer, orchestration, Virtual Agent, decision logic, and platform integrations.
- Collaborate with developers and architects, guiding solution design without owning code delivery.
- Own functional deliverables including process definition, requirements gathering, fit/gap analysis, functional design, testing, training, reporting, and continuous improvement.
- Drive adoption of self-service and automation to reduce manual effort and improve end-user experience.
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Requirements
- 10+ years of experience implementing, configuring, and administering SaaS business systems, with at least 4 years of ServiceNow experience.
- Ability to translate ambiguous business problems into pragmatic, automated solutions.
- Comfort working with iterative, probabilistic outcomes ("good enough" solutions with tuning and improvement).
- Strong understanding of ITSM and ITIL best practices (Incident, Problem, Change, Knowledge, Configuration, Asset).
- Experience with Agile, Kanban, Scrum, or other SDLC methodologies.
- Strong knowledge of the ServiceNow platform, ecosystem, and best practices.
Nice to have
- Bachelor's degree (technical degree preferred).
Skills
- Ready to join a mission that matters?
- Excellent stakeholder engagement, facilitation, and communication skills, including presenting to senior leadership.
Compensation
- Market leader in compensation and equity awards
Benefits
- Market leader in compensation and equity awards
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
Company info
- Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform.
- Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.
- We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.
This listing is sourced directly from CrowdStrike, Inc.'s careers page and normalized into a canonical job model.