sae
Customer Service Specialist
Houston, Texas
Sponsorship not specifiedDetected 2 days ago
HubSpotSalesforceCRMAccount ManagementCustomer SupportCommunicationProblem Solving
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The ideal candidate is a driven, detail-oriented communicator with a genuine customer-service mindset and the flexibility to grow with the role as the team and its tools are built out.
- Resolved customer concerns through active listening, empathy, and effective problem-solving, ensuring a positive customer experience and long-term customer trust.
Responsibilities
- The Customer Advocate Specialist is one of the first members of SolarAccess Energy's new in-house customer support team - working directly with homeowners on billing, collections, and account questions from day one.
- Serves as the primary point of contact for homeowners, providing relationship-focused support for billing inquiries, account maintenance, collections conversations, and home sale coordination.
- Collaborate with internal teams and third-party service providers to ensure seamless customer experiences and successful case outcomes.
- Identified recurring customer concerns, process inefficiencies, and workflow gaps, providing feedback to support continuous improvement initiatives.
Requirements
- 2-3 years of experience in customer service, collections, account management, or a similar customer-facing role.
- Technical aptitude with the ability to learn and navigate multiple platforms, including RingCentral, payment processors, and reporting tools.
- Willingness and ability to quickly learn solar fundamentals - no prior solar experience required, but demonstrated aptitude for picking up new technical concepts is essential.
- Dedicated, private, and quiet home workspace required - this role involves regular customer-facing phone interactions, and professional audio quality is expected.
- Customer Interaction & Communication
- Demonstrated record of increased responsibilities, career progression, or expanded ownership within previous customer-facing positions.
- High emotional intelligence (EQ) - able to remain composed and empathetic in difficult customer conversations, including collections and delinquency outreach.
- Excellent written and verbal communication skills.
- Operational & Technical
- Demonstrated CRM experience - hands-on use of Salesforce, HubSpot, Zoho, or a similar platform for case management, logging interactions, and tracking customer records.
- Skilled at triaging issues and escalating efficiently - knows when to resolve independently versus when to bring in support, and communicates clearly either way.
- Industry & Environment
- Comfortable in a fully remote, fast-building environment - comfortable with systems and processes that are still being built rather than fully established.
- not required.
Nice to have
- Bachelor's degree preferred, or equivalent practical experience
- Bilingual in Spanish a plus
Skills
- SolarAccess Energy views every customer interaction as a touchpoint in a long-term relationship.
- include:
- Maintained accurate customer records, case notes, and interaction histories using CRM and communication platforms.
- Ensured compliance with company policies, consumer protection regulations, and account-handling procedures.
- Adapts quickly to evolving processes, technologies, and business needs within a fast-paced remote environment.
Equal opportunity
- We value a diverse work environment.
- SolarAccess Energy is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
This listing is sourced directly from sae's careers page and normalized into a canonical job model.