Rain
Senior Product Operations Manager
New York, NY · Senior
Sponsorship not specifiedDetected 84 days ago
RESTCadenceCommunication
About the role
- Rain is hiring a Senior Product Operations Manager to be the connective tissue across product, engineering, partnerships, and our fintech, neobank, and institutional customers.
- This is a senior individual contributor role.
Responsibilities
- Own the product operating cadence - planning, prioritization, roadmap reviews, launch reviews, and the rituals that keep a fast-moving product org aligned
- Run the launch motion end to end across cards, payments, and platform - readiness, partner enablement, internal rollout, support and CX prep, and post-launch measurement
- Build and run the partner feedback loop - capture input from our fintech, neobank, and institutional partners across channels, synthesize it, and turn it into prioritized product signal
- Stand up the tooling, dashboards, and documentation that make product operations leveraged - partner trackers, release notes, status comms, internal knowledge bases
- Partner with PMs to scope and ship cross-functional initiatives that touch support, compliance, partnerships, and finance, and own the seams between teams
- Drive the operational excellence that scales a product org - metrics hygiene, postmortems, decision logs, and the institutional muscle that compounds quarter over quarter
- 5-8 years of product operations, program management, chief-of-staff, or strategy & operations experience, with a track record of building operational excellence inside a product-led company with a strong engineering culture and high bar for quality
- A senior, autonomous operator who can define the problem, drive the plan, and own the outcome without needing close direction
- the rituals, the launch motion, the partner feedback loops, the tooling, and the cross-functional surfaces that make the rest of the team faster and sharper.
- To support this mission, we issue a card for our team to use for testing.
Requirements
- Proven ability to ship cross-functional initiatives quickly, measure their impact, and iterate in a fast-moving environment
- Experience operating inside a product org shipping cards, payments, or cross-border fintech products
- Experience standing up product ops as a function from early days
Benefits
- Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
- Flexible working ☕ We support a flexible workplace.
- New Rainmakers will receive a stipend to create a comfortable home environment.
- Easy to access benefits 🧠 For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
- Retirement goals 💡 Plan for the future with confidence.
- Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
- Health and Wellness 📚 High performance begins from within.
- Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Company info
- Rain makes the next generation of payments possible across the globe.
- We're a lean and mighty team of passionate builders and veteran founders.
- Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more.
- We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient.
- You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more.
- If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
- We believe in an open and flat structure.
- You will be able to grow into the role that most aligns with your goals.
- Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
- We offer a 401(k) with a 4% company match.
This listing is sourced directly from Rain's careers page and normalized into a canonical job model.