Butterfly Network
Manager of School Engagement and Partnerships
Cincinnati, Ohio · Director · Full-time
Sponsorship not specifiedDetected 45 days ago
ExcelProcurementPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationMentoringPublic SpeakingWritingMicrosoft Office
About the role
- Applicants to this role should also be prepared to cite a track record of public speaking/presentations, superior writing skills, and strong technical skills in office programs and systems (i.e. Word, Excel, Powerpoint, G-Suite).
- Escalates customer concerns to PD as needed.
Responsibilities
- Develop and manage relationships with BSS's strategic partners in the school sector, identifying opportunities for collaboration and opportunities to contract with BSS for community and family engagement services and training.
- Supports the day-to-day relationship with key school partners and utilizes best-in-class customer service delivery to ensure partner needs are met. Escalates customer concerns to PD as needed.
- Leads school-based supervisor team huddles to facilitate coordination and management of common caseloads.
- Review and manage contractual obligations and provide continual review to ensure that all terms and conditions are met and to ensure good customer relations while also representing the interests of Butterfly Support Services.
- Negotiate or renegotiate new and existing agreements, contracts, MOU's or statements of work. Ensure readability and comprehensibility of procurement documents, agreements and contracts.
- Supports the day-to-day relationship with key school partners and utilizes best-in-class customer service delivery to ensure partner needs are met.
- Ensure readability and comprehensibility of procurement documents, agreements and contracts.
- Maintains compliance with all company policies and procedures.
- Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
- Coordinates and develops communication materials that meet the needs of school, parents, and families.
Requirements
- Excellent computer proficiency (MS Office - Word, Excel and Outlook)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work collaboratively and to engage and motivate teams towards achievement of goals and targets
Nice to have
- A strong applicant will have seven to 10 years of work experience, with a minimum of two years of in-school experience (either instructional or non instructional).
- Previous management experience over direct reports preferred.
- Previous experience with quality improvement or continuous improvement methodology is preferred.
Benefits
- Build strong support of BSS and the organization's work through partnerships with schools and other education non-profits.
- Ensures school based service delivery aligns with the vision and mission of BSS.
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This listing is sourced directly from Butterfly Network's careers page and normalized into a canonical job model.