Candidhealth

Candidhealth

Customer Strategy & Operations

San Francisco

Sponsorship not specified$95k-$140kDetected 177 days ago
Data AnalysisCustomer Support

About the role

  • Candid Health is looking to hire multiple Customer Strategy & Operations team members in 2026!
  • This team is at the tip of the spear working with customers helping to make medical billing less painful for everyone involved.

Responsibilities

  • Your main goal is to maximize the value Candid delivers-helping ensure a higher portion of claims get paid, more quickly, and with less effort.
  • You'll own significant business outcomes and be responsible for driving key metrics for the company, including minimizing "time-to-live" for new partners and maximizing collection rates for existing ones.
  • The solutions that you help develop may be both operational (e.g., workflow (re-)design) and/or product-oriented (e.g., automation of manual workflows).
  • You will lead deep-dive discovery sessions to navigate complex workflow requirements, partnering closely with Forward Engineering to translate customer needs into scalable product solutions.
  • Over the past year, this team has grown significantly, and we're excited to bring on new talent to help drive that momentum forward and support our continued expansion.
  • You'll interact closely with our current customers, developing intuition around their biggest pain points and thinking of creative ways to address them.
  • You will own the end-to-end implementation roadmap for new customers, ensuring a seamless platform launch and driving the conversion of contracted ARR into recognized revenue.
  • Your main goal will be to maximize the value that Candid delivers for our customers (i.e., helping ensure a higher portion of claims get paid, more quickly, and with less effort).
  • You will work closely with other Candid teams, including our RCM, Customer Support, Product, Design and Engineering teams to help solve our customers' most valuable and painful problems.

Requirements

  • 1-3 years of experience
  • You have a demonstrated track record of expansively owning and driving key business outcomes on high-performing teams.
  • You are a systems thinker who instinctively maps out dependencies and understands how early configuration choices impact the long-term success of the customer.
  • You enjoy identifying problems and designing product features to address them, and aren't shy about rolling up your sleeves and getting the work done in the meantime.
  • You have a track record of scaling processes and operations.
  • you enjoy the challenge of explaining complicated ideas in simple terms, both in-person and in writing.

Compensation

  • The estimated starting annual salary range for this position is $95,000 - $140,000 USD.
  • The listed range is a guideline from Pave https://www.pave.com/ data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc.
  • Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits.
  • Given Candid Health's funding and size, we heavily value the potential upside from equity in our compensation package.

Company info

  • we are looking for employees to join our in-person culture at one of our offices (Denver, San Francisco, or New York).
  • Our ideal weekly schedule is 4 days in-office and 1 day working remotely.
  • Depending on the focus of your role, travel may be up to 25%.
  • If you are excited about what we are building, we'd love to speak with you and see if there is a fit across the team!
  • In this role, you will own a portfolio of current customers and will be responsible for ensuring that they achieve world-class revenue cycle outcomes.
  • You will work directly with customers to understand their challenges (e.g., root causing denials issues, digging into workflow gaps), as well as cross-functionally with other internal teams at Candid to develop solutions.
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This listing is sourced directly from Candidhealth's careers page and normalized into a canonical job model.