WalkMe
Senior Customer Business Executive
New York City · Senior
Sponsorship not specifiedDetected 105 days ago
RESTCRMAccount ManagementSAPERPCustomer SuccessLeadership
About the role
- With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we're transforming how enterprises interact with their technology.
- This is a strategic, consultative role requiring a blend of commercial ownership, executive engagement, and technical product understanding.
- The successful candidate will work closely with senior stakeholders to position WalkMe as a core enabler of digital transformation, productivity, and user adoption.
Responsibilities
- Own and manage a portfolio of high-value strategic customer accounts.
- Develop and execute long-term account strategies that align WalkMe capabilities with customer business priorities.
- Build trusted relationships with C-level and senior business stakeholders.
- Lead Executive Business Reviews (EBRs) and strategic roadmap discussions.
- Maintain strong functional knowledge of the WalkMe platform.
- Work with customers to design scalable adoption strategies and high-value use cases.
- Own renewals and expansion strategy across your account portfolio.
- Identify and drive upsell and cross-sell opportunities by expanding WalkMe usage into new departments, processes, and systems.
Requirements
- Partner with internal technical teams where deeper implementation support is required.
Compensation
- Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe's annual Wellness Month every July—because your well-being matters all year long.
Benefits
- Protect and grow recurring revenue through proactive engagement and account health management.
Company info
- We focus on the whole person, celebrating what makes us unique, and create space for community.
- Guide customers on best practices for platform optimization, governance, and scaling across the enterprise.
- Ensure customers achieve clear, measurable outcomes from WalkMe adoption.
This listing is sourced directly from WalkMe's careers page and normalized into a canonical job model.