Qualys
Technical Support Engineer
Raleigh
Sponsorship not specifiedDetected 26 days ago
PythonBashSQLAWSGCPAzureCloud PlatformsLinuxJiraSalesforceCustomer SupportTCP/IPDNSFirewallCiscoWiresharkCommunicationCISSPCompTIA
About the role
- The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys.
Responsibilities
- Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Requirements
- 1-2 years of experience in a technical support role.
- Unix/Linux experience in an enterprise environment.
- Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
- Knowledge of Samba/Active Directory integration
- Bachelor of Science, preferably with a major in Computer Science or equivalent experience
- Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)
- The ideal candidate will have strong hands-on networking knowledge and have at least 1-2 years of previous experience in a technical support role and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. The applicant will have a deep understanding of network services, and how they work from a protocol/configuration level.
- Required:
- In-depth TCP/IP understanding.
- LAN/WAN infrastructures.
- Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH).
- Windows Active Directory authentication and security.
- CIFS, DNS, ACL, server/client configuration.
- Outstanding troubleshooting and analytical skills.
- Excellent written and verbal communication skills.
- Splunk usage including but not limited to log queries and report/dashboard generation
Nice to have
- English / Spanish )
- The ideal candidate will have strong hands-on networking knowledge and have at least 1-2 years of previous experience in a technical support role and must be able to adapt quickly to any technical challenge.
- You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment.
- Candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred.
- The applicant will have a deep understanding of network services, and how they work from a protocol/configuration level.
- Knowledge of Cloud Platforms AWS, Azure, and GCP user management
- Experienced with packet capture review and diagnosis.
- Scripting experience (Bash, Python)
This listing is sourced directly from Qualys's careers page and normalized into a canonical job model.