ZOLL Medical

Customer Support Representative

Chelmsford, MA

Sponsorship not specified$22k-$30kDetected 8 days ago

Customer SupportMedical Devices

About the role

Provide Customers with detailed, accurate information on status of purchase orders, sales orders, returns, credits, shipping information and navigation through ZOLL web store.
Ensure Customers' needs are taken care of within the standards of performance set by management.

Responsible for being 100% available to answer and respond to a high volume of inbound phones calls through the ZOLL Customer Support 800 number.

Ability to comprehend complex product configurations, handle multifunction tasks and proven follow-up skills.
Ability to effectively communicate (oral and written).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Process a high volume of accessory orders via phone, fax, mail, and e-mail.
Qualify and execute credit, invoice-only and return authorization requests.
Provide verbal, faxed and email order confirmations upon request by the customer.
Actively participate in TEAM meetings.
Work extended hours as needed during fiscal month and quarter end as defined by management.
High School Diploma or equivalent
1-2 years solid customer service background, preferably in a Call Center environment
Professional telephone manner and customer focus.

For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

Promptly answer a high volume of phone calls for customers including placing orders, shipping/ tracking information, returns and credits.
Educate and assist Customers in the navigation process of ZOLL's web store.
ZOLL is a fast-growing company that operates in more than 140 countries around the world.
Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit.
Provide accurate, professional and responsive customer support to customers and all other personnel within the organization at all levels.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

This listing is sourced directly from ZOLL Medical's careers page and normalized into a canonical job model.