Mechanicallicensingcollective

Member Support Associate

Nashville, Tennessee, United States · Full-time

Sponsorship not specifiedDetected 27 days ago

Customer SupportLeadershipCommunicationMentoring

About the role

Do you thrive in a collaborative, hybrid work environment?
If you do, we would like to get to know you.
WORKING AT THE MLC The MLC is committed to excellence, service and transparency.

Responsibilities

As a Member Support Associate, you serve as one of the primary points of contact for our members and users.
In this role, you'll provide a best-in-class customer experience by anticipating the needs of songwriters, publishers, and rights holders, managing inquiries across multiple support channels, guiding users through MLC resources and processes, and helping resolve a wide variety of account, registration, and royalty-related questions.
You'll also escalate issues through established workflows when necessary and serve as a frontline ambassador for The MLC, helping build trust and confidence in our organization with every interaction.
One-year experience in Customer Experience/Customer Service/Customer Support in a contact center, retail, or hospitality environment, preferred
Building strong customer relationships by delivering service through various support channels that include phone, chat, and email
Developing and continuously building overall knowledge to provide the highest level of customer support
Maximizing support platform technology to capture critical data and use for decisions

Requirements

Experience with handling confidential and proprietary information
Experience with data entry; with consistent accuracy and precision

Compensation

The Contract-to-hire position is full-time reporting to The MLC, with opportunities for conversion to Salary Non-Exempt at the approximate 6–8-month mark, the conversion would then include access to company benefits including but not limite

Benefits

Updating job knowledge by participating in required employee training and educational opportunities

Company info

The Mechanical Licensing Collective (MLC) is a nonprofit organization created through the Music Modernization Act of 2018 and designated by the U.S. Copyright Office to administer blanket mechanical licenses for digital music services in the United States.
In simple terms, the MLC helps ensure songwriters, composers, publishers, and other music rights holders are paid accurately when their music is streamed or downloaded through services like Spotify, Apple Music, Amazon Music, YouTube Music, and others.
To do this, we collect and process massive amounts of music usage data, match recordings to the correct musical works and rights holders, and distribute royalties to those who have earned them.
Importantly, registration with the MLC is completely free.
Songwriters, composers, and self-administered publishers can create an account, register their works, and collect eligible mechanical royalties at no cost.
Our mission is to make royalty collection more transparent, accessible, and efficient so that creators receive the money they have earned.
Embracing The MLC's leadership values and applying The MLC's Guiding Principles to your team's work
Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
Building a dynamic team; mentoring team members; developing future leaders
Inspiring others with your enthusiasm and humility
Efficiently leveraging all available resources, both internal and external, to meet customers' varied needs
Our culture is collaborative, and our team works in a hybrid environment.

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This listing is sourced directly from Mechanicallicensingcollective's careers page and normalized into a canonical job model.