CyberSheath
Customer Success Manager
United States - Remote · Staff+
Sponsorship not specified$100k-$115kDetected 96 days ago
CybersecurityCustomer SuccessCisco
About the role
- CSMs at CyberSheath are the single point of accountability-customers don't need to understand our org chart because their CSM handles everything.
- This includes onboarding, managing the execution of compliance and technical projects, coordinating internal teams, escalating risks with solutions, and creating long-term customer satisfaction.
- The ideal candidate has strong business acumen, an understanding of the intersection between compliance, cybersecurity, and IT, and a relentless focus on execution, retention, and upsell opportunity identification.
Responsibilities
- Own the relationship, retention, and the customer's experience
- Execution Coordination - Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects- ensuring technicians and internal teams stay on task, on time, and a CSM is not a technical subject matter expert, more like a conductor of the orchestra than an instrument player.
- Project & Process Management - Use existing playbooks to manage project workflows, but also refine and scale them as you identify improvements
- Strategic Relationship Building - Create meaningful relationships across customer orgs (technical, operational, and executive) to ensure depth and stability in the account.
Requirements
- Everyone at CyberSheath is empowered to do what's required to deliver great service-you included.
- You are accountable for resolution, not just
Nice to have
- A minimum of 5 years of experience as a CSM in a tech-focused environment (MSP-preferred)
- Deep knowledge and understanding of IT systems and platforms
- Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA
- Work Environment
- A virtual work environment
- CyberSheath is an Equal Opportunity Employer.
Compensation
- A virtual work environment
Benefits
- Retention & Upsell Support - Monitor health indicators and expand account value by identifying upsell opportunities and ensuring contract renewals.
Company info
- CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB).
- We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team!
- CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don't improve and, in fact, may weaken an organization's security posture.
- Our professionals advise clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.
- Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently.
- Confident, 'doers' who 'get the job done' and strive to 'do the right thing, even when no-one is looking' are the types of candidates who strive in our culture.
- Additionally, our most successful team members are self-starters and willing to put on many hats to succeed.
- CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.
- Customers are never confused about who to contact-they rely on you, and you know who to loop in.
- Customer Ownership - Act as the single point of accountability for a portfolio of managed service customers.
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This listing is sourced directly from CyberSheath's careers page and normalized into a canonical job model.