Alignops
Corporate IT Technician
Indianapolis, Indiana · Full-time
Sponsorship not specified$55k-$75kDetected 16 days ago
CI/CDCybersecurityProcurementCustomer SupportProblem SolvingWriting
About the role
- Reporting to the CISO, you will ensure secure, reliable technology operations for 250+ employees.
- Ensure continuous deployment and health of EDR/SOC agents across all endpoints.
- Company Data & Device Security Execute established IT security policies and procedures while serving as the primary point of contact for endpoint security compliance.
Responsibilities
- IT Support / Help Desk
- Manage help-desk tickets submitted via internal support ticket system, ensuring hardware and software requests are tracked through timely resolution.
- Provide technical support to employees and troubleshoot hardware and/or software issues
- Provide support and assistance for employees regarding IT issues through in-person, phone, email, Slack, and video conferencing
- Maintain accurate documentation of support requests, resolutions, system changes, and time entries within the ticketing system.
- Maintain and prioritize the internal ticketing queue, ensuring critical issues are addressed immediately, and routine requests are managed efficiently within established SLAs
- Maintain an accurate inventory of installed and cloud-based software assets for employees and contractors, generating reports as needed.
- Administer the organization's Mobile Device Management (MDM) software and provide end-user support for enrolled devices.
- Configure, deploy, maintain, and retire employee workstations, peripherals, and related hardware throughout the asset lifecycle.
- You will provide responsive technical support through virtual, phone, chat, and in-person interactions while delivering an exceptional employee experience.
Requirements
- Strong writing skills and ability to explain technical concepts in simple terms
- Proven track record of managing multiple tasks simultaneously
- Ability to work independently while meeting internal schedules and deadlines
- Communicate actions required and status updates to individuals, departments, or the entire organization when a broad or global issue arises.
Skills
- About AlignOps
- AlignOps is a rapidly growing technology provider that serves the construction industry.
Compensation
- Benefits & Compensation
Company info
- We are seeking an experienced IT Technician to serve as the operational owner of our IT environment.
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This listing is sourced directly from Alignops's careers page and normalized into a canonical job model.