Manifoldai

Implementation Manager

Cambridge, MA

Sponsorship not specified$120k-$145kDetected 23 days ago

Agentic AICustomer SuccessCadenceResearchLeadership

About the role

We're looking for an Implementation Manager who is customer-obsessed, outcomes-focused, and excited to be on the front line of delivering an AI-native platform.

Own the customer relationship end-to-end, inclusive of aligning on business priorities, outcomes, and execution plans while building trust with key stakeholders.
Lead implementations on Manifold's Agent OS platform: validate use cases, capture technical and workflow requirements, and translate them into actionable project plans, milestones, and timelines.
Partner closely with Forward Deployed Engineers to design bespoke, AI-native solutions that drive measurable customer value.
build scalable onboarding resources that reduce time-to-value across the customer base.
Deliver project status reports and quarterly account reviews focused on implementation progress, adoption metrics, and risks.
Collaborate cross-functionally with sales, pre-sales, support, and engineering to maintain alignment on customer expectations, scope, and timelines.
Partner with Professional Services leadership to build repeatable playbooks that standardize delivery and improve the customer experience.
Actively leverage AI to enhance your own workflows and bring a continuous improvement mindset to every process.
Provide end-user training and ongoing enablement; build scalable onboarding resources that reduce time-to-value across the customer base.

4+ years in customer success, implementation, or professional services at a SaaS or AI-native company.
High-growth, early-stage experience is a strong plus.

The base salary range for this position s $120,000-$145,000 annually.
Please note: Final offer amounts are determined by multiple factors, including prior experience and expertise, and may vary from the amount above.
This range does not represent additional compensation benefits (such as equity, 401K match or medical, dental or vision insurance).
4+ years in customer success, implementation, or professional services at a SaaS or AI-native company. High-growth, early-stage experience is a strong plus.
Customer obsession. You love working with customers, understanding what they're trying to accomplish, and taking ownership of their experience from kickoff through long-term value realization.
Strong communicator. You're clear, organized, and credible with customers and internal teams alike. You can translate complex workflows into actionable plans and distill project complexity into crisp stakeholder updates.

Own key customer metrics including adoption, satisfaction, and account health; surface risks and mitigation plans to internal and customer stakeholders.
This range does not represent additional compensation benefits (such as equity, 401K match or medical, dental or vision insurance).

The ideal candidate builds consultative partnerships, designs solutions around the workflows that matter most to customers, operates with precision, and thrives as a cross-functional partner in a fast-moving environment.

This listing is sourced directly from Manifoldai's careers page and normalized into a canonical job model.