American TrueCare, Inc.

ECM Lead Care Manager

San Diego, CA

Sponsorship not specifiedDetected 2 days ago

Customer Support

About the role

Compassion, healthcare knowledge, and exceptional customer service are essential qualities for assisting members in becoming self-sufficient in health.
The LCM will work with a diverse population of members enrolled in the Enhanced Care Management program, which may involve one or multiple members from the population of focus section below.

Maintain on-going contact with members, via telehealth and in-person visitation.
Maintain empathy and professionalism while contacting members and families.
Perform additional duties as assigned.
The official job title is Lead Care Manager (LCM).
The LCM will consult with members to determine their needs, develop individualized action plans, and work with care teams to manage the member experience effectively.
Providing emotional support, resolving administrative issues, and ensuring timely access to care are key aspects of the position.

Adults who meet the eligibility criteria for participation in, or obtaining services through Specialist mental health services or the Drug Medi-Cal organized delivery system or Drug Medi-Cal program.
Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans.
Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.
Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.
Supporting behavioral health coordination, Substance Abuse and Community Resources.

This listing is sourced directly from American TrueCare, Inc.'s careers page and normalized into a canonical job model.