Rystad Energy

Senior Client Success Manager

Houston, Texas, United States · Senior

No sponsorshipDetected 9 days ago

SQLData VisualizationProject ManagementCRMExcelCustomer SuccessResearchCommunicationProblem SolvingCritical ThinkingMicrosoft Office

About the role

Rystad Energy is seeking a dynamic individual to join our Houston-based Sales & Marketing team as a Senior Client Success Manager.
This is a high-visibility role, and you will be one of their key initial points of contact, understanding their unique business objectives and providing strategic guidance to ensure their long-term success with our solutions.
Experience collaborating with multiple internal stakeholders and customer interaction is critical.

You will collaborate with Account Managers on a portfolio of accounts to ensure each relationship is growing and developing.
This role directly shapes the value we deliver to key accounts - and by extension, the success of the region.
Serve as primary post-sale point of contact for a portfolio of flagship accounts to develop strong customer advocates and become a trusted advisor to our clients.
Manage and nurture relationships with our key users, ensuring their success and satisfaction.
Jointly define success criteria with clients by understanding their business challenges to best manage product adoption.
Serve as primary point of contact with regional Customer Success Managers to drive engagement and coordinate strategic objectives of Engagement Plan globally.
Utilize data and analytics to monitor client engagement, product adoption, and key performance metrics to drive strategic decisions.
Develop an understanding of Rystad Energy products and services to proactively increase clients' adoption and expansion.
Provide personalized onboarding/training and support to key clients to help them derive maximum value from our solutions.
Collaborate with internal cross-functional teams to ensure clients' technical/analytical needs are resolved in a timely manner.

Understanding of energy market intelligence and its value proposition.
Experience in teams with multiple stakeholders. · Ability to prioritize and multitask, excellent organizational skills.
Strong communication and interpersonal skills, with the ability to communicate at both operational and executive levels. · Analytical mindset, with excellent problem-solving and critical thinking abilities.
Client-focused with a passion for delivering exceptional customer experiences.
Self-motivated, proactive, and results oriented. · Microsoft Office skills (Word, Excel, and PowerPoint). · Familiarity with data feeds, SQL, or AI-enabled tools is preferred. ·

Strong project management skills, able to handle multiple client accounts simultaneously.
Rystad Energy is a rapidly growing company providing the next generation analytical tools and advice for the industry.

Work with Account Managers to create and execute Engagement Plans that set the vision for onboarding, strategic adoption, and retention to align with the business needs and goals of the clients.
Partner with Key Account Managers to provide insights on client health with a focus on adoption, growth, and retention.

In addition to federal law requirements, Rystad Energy, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

EEO Statement Rystad Energy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

This listing is sourced directly from Rystad Energy's careers page and normalized into a canonical job model.