GWI
Senior Customer Success Manager - Enterprise
New York City, USA · Senior · Full-time
Work authorization required$100k-$110kDetected 12 days ago
RESTSalesforceAccount ManagementCustomer SuccessZendeskIntercomResearchOrganizational Skills
About the role
- Not just any Senior Customer Success Manager, though.
- Someone ambitious and genuine, who works best in the midst of a collaborative and forward-thinking team.
- That's because as a GWIer you'll be immersed in the fast-moving world of data tech.
Responsibilities
- Establish and maintain strong relationships with key stakeholders and end users
- Create success plans to document and track the achievement of desired outcomes
- Identify and support growth opportunities with your AM counterparts
- Pull, interpret, and deliver regular usage reports for each of your accounts.
- Accurately forecast risk with the account manager and develop a plan to mitigate
- Working closely with other internal teams to help deliver custom projects and strategic workshops
- Strong interpersonal skills and experience in building strong internal and external relationships
- Working within our Enterprise Customer Success team, you will be part of a global account team assuming ownership and management of the relationship with one of our largest agency clients, helping them to realise value and support growth.
- Collaborate with the global team to develop and execute strategies for lapsed user engagement, creation of onboarding collateral and project support
- We strive to build a workforce as diverse and inclusive as the insights we deliver.
Requirements
- You'll need to demonstrate the core skills required for this role.
Nice to have
- Experience working at a SaaS business or with market research/audience profiling data
- Experience using tools such as Intercom, Salesforce, Mixpanel, SalesLoft, Zendesk, etc.
- Flexibility & balance - Flexitime, early Friday finishes, and work-from-anywhere freedom.
- Community & impact - DE&I initiatives, volunteer days, and 100% donation matching.
Compensation
- $100,000 to $110,000k and commission plan
Benefits
- Time to recharge - 23 days' annual leave, paid sick days, and office closures over the holidays.
- Health & wellbeing - Top-tier health cover with dental & vision, plus mental health and wellness support.
- Financial benefits - Great pay, 401(k) matching via Voya, and rewards that recognise your impact.
- Family first - Enhanced parental leave and carer days for when life needs you most.
- Career growth - Accredited learning, development programs, and space to grow your future.
- Diversity, Equity & Inclusion
Company info
- Permanent - Full-time
- Salary Range:$100,000 to $110,000k and commission plan
- We're looking for a Senior Customer Success Manager to join us here at GWI.
- We think big to make an impact, we're not afraid to ask why, and we always show respect.
- Those values are what got us where we are today, and they're a big part of what we're looking for in you.
- Experience in a Customer Success or Account Management role
- Strong Analytical skills with close attention to detail.
- Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption
- Ability to bring data to life with stories and present with confidence.
- Passion for building trust and communicating effectively with customers
Visa & Work Authorization
- As an E-Verify participant, we confirm employment eligibility for all U.S. hires, ensuring we employ individuals authorized to work in the United States.
This listing is sourced directly from GWI's careers page and normalized into a canonical job model.