Influur
Customer Success Manager
Miami, FL
Sponsorship not specifiedDetected 13 days ago
Influencer MarketingAccount ManagementCustomer SuccessCommunication
About the role
- An AI purpose built for influencer marketing.
- An autonomous agent that goes from "I need this campaign to break" to "50 influencers live next week" with minimal human intervention.
- Why this matters: We have 3 years of proprietary data on what makes influencer content go viral.
Responsibilities
- A seat at the table as we redefine how the most iconic record labels, artists, and brands go viral, with our tech, support, and strategic guidance.
- Access to elite tools, AI copilots, and a team that builds daily at top speed.
Requirements
- 2+ years managing influencer or creator campaigns end to end, in customer success, account management, or a client-facing role for a digital product (SaaS/CMS).
- Experience managing digital accounts end to end: onboarding, adoption, renewals, and churn reduction.
- Familiarity with CMS platforms and the ability to explain product functionality to non-technical users.
- Experience shifting clients from a "we'll handle it" service mindset to a self-serve product mindset.
Nice to have
- We have what no one else has: both the data and the distribution.
- We have proprietary data on thousands of influencers and what makes content go viral, plus direct relationships with the influencers themselves.
- In the AI era, having both is the moat.
- Everyone else has one or the other.
Benefits
- Competitive equity in a venture-backed company shaping the future of music influencer marketing.
- Stock options.
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This listing is sourced directly from Influur's careers page and normalized into a canonical job model.