RLI Insurance Company
Billing Solutions Specialist
Peoria, IL, USA · Junior
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About the role
- Creating a different and better insurance experience doesn't just happen.
- RLI is a Glassdoor Best Places to Work company with a strong, successful background.
- This role handles customer calls and emails, process return mail, and assists with payment posted and related administrative tasks.
Compensation
- Annual bonus plans
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- 2x base salary for group life and AD&D insurance
Benefits
- We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards.
- With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
Company info
- We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.
- RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company.
- Position Purpose
- Under frequent supervision, the Billing Solutions Specialist I, supports the Billing Solutions team by facilitating daily operations and helping to ensure accuracy, efficiency and high-quality service delivery. This role handles customer calls and emails, process return mail, and assists with payment posted and related administrative tasks.
- Assist in handling incoming calls and emails, responding and answering questions.
- Process return mail and initiating research to determine correct addresses as needed.
- Assist with identifying payment posting, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks.
- Provide basic operational and customer support to insureds and agents.
- Conduct effective communication via telephone and email with various internal or external channels.
- Assist in researching and developing appropriate answers to inquiries based on customer channel.
- Assist in maintaining records of customer interactions, recording details of inquiries, complaints and comments as well as actions taken.
- Typically requires a high school diploma
- 0+ years of related experience
- [OR] equivalent level of education and experience
Visa & Work Authorization
- nity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any oth
This listing is sourced directly from RLI Insurance Company's careers page and normalized into a canonical job model.