Omnissa
Director of Customer Marketing
Atlanta, Georgia Office · Director
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About the role
- We integrate industry-leading solutions-including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance-into a seamless, autonomous workspace that adapts to how people work.
- Our platform boosts employee engagement while optimizing IT operations, security, and cost.
- If you're passionate about shaping the future of work, we'd love to hear from you.
Responsibilities
- Develop and lead the overall customer marketing strategy across customer engagement, advocacy, executive programs, lifecycle communications, retention support, loyalty, and community.
- Build and manage a customer advocacy program that identifies, nurtures, and activates customer champions across testimonials, case studies, references, reviews, webinars, speaking opportunities, events, and peer recommendations.
- Own the executive customer engagement strategy, including executive forums, executive roundtables, Executive Advisory Boards, and strategic customer councils.
- Design, manage, and scale the Executive Advisory Board program, including member selection, agenda planning, executive participation, customer communications, meeting execution, follow-up actions, and ongoing engagement.
- Lead the Executive Briefing Center program, including briefing strategy, customer experience design, agenda development, stakeholder coordination, executive preparation, content alignment, and post-briefing follow-up.
- Develop customer storytelling programs that showcase measurable customer outcomes through written case studies, video testimonials, event presentations, media opportunities, and sales enablement content.
- Partner with Communications and PR teams to elevate customer voices through media, analyst opportunities, awards, speaking engagements, and thought leadership.
- Manage customer event planning and execution in partnership with Events, Sales, Customer Success, Product, and Executive teams.
- Lead and develop a customer marketing team as the function grows, including advocacy, customer communications, executive programs, and customer events.
- Partner with Sales, Customer Success, and Executive Leadership to identify priority customers for executive engagement, advocacy opportunities, strategic briefings, and account-level relationship building.
Requirements
- Strong understanding of the post-sale customer journey and how customer marketing supports engagement, retention, loyalty, and advocacy.
- Ability to use customer data, segmentation, and performance metrics to guide program decisions.
- Comfort operating in a fast-moving environment with multiple priorities and stakeholders.
- 5+ years of experience in customer marketing, customer advocacy, executive programs, customer events, lifecycle marketing, product marketing, or customer communications.
Nice to have
- MBA or advanced degree preferred, but not required.
- 3+ years of people management experience preferred.
- Experience working in B2B SaaS, enterprise technology, or subscription-based businesses strongly preferred.
Compensation
- The typical base salary for this role is between USD $220,000 – $270,000 per year and it may be eligible for participation in a corporate bonus program.
Company info
- Job Description: Director of Customer Marketing Location - Atlanta, GA or Remote, US We are Omnissa!
- This person will be comfortable working with senior executives, strategic customers, Sales leaders, Customer Success teams, Product leaders, and Marketing stakeholders.
- Excellent executive presence and ability to work directly with senior customers and internal executives.
Visa & Work Authorization
- This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.
This listing is sourced directly from Omnissa's careers page and normalized into a canonical job model.