Shelter House

DV - Hotline Specialist On Call

Virginia, United States · Part-time

Sponsorship not specifiedDetected 69 days ago

ExcelHRCommunicationCollaborationProblem SolvingTime Management

About the role

The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for Fairfax County, through Shelter House.
The Hotline Specialist will answer the crisis line and assess callers for shelter entry eligibility in addition to providing resources, information and safety planning, regardless of shelter entry.
The Hotline Specialist must listen empathetically and with an ear tuned to assessing imminent danger of lethality due to domestic violence.

The Hotline Specialist will provide trauma informed crisis intervention, advocacy, support and safety planning and work in collaboration with community resources and referrals.
Provide emotional support through supportive listening, trauma informed, crisis intervention, advocacy and safety planning in addition to providing resources whenever possible and requested.
Maintain regular communication with supervisor to seek support guidance during shift to process challenging calls if/when necessary.

Promptly document all calls in required systems, maintain strict confidentiality, and ensure all required information is gathered and recorded.

Experience working with clients who have suffered trauma.
Preferred would be experience working in the fields of domestic violence and/or child abuse.
Experience in a call center handling crisis situations.
Must be familiar with trauma-informed care, especially as it relates to individuals experiencing domestic violence.
Experience working with diverse populations.

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.
Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members.
Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence.
In the last year, our compassionate team of individuals changed the lives of nearly 4,000 individuals, half of which were children.
Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants.
All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status.
Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law.
Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

ment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, vet

This listing is sourced directly from Shelter House's careers page and normalized into a canonical job model.