Airbnb
Operations Engineer, BizTech
Remote- USA
Sponsorship not specified$136k-$160kDetected 14 hours ago
JavaScriptTypeScriptPythonGoBashGitSQLElasticsearchAWSGCPCI/CDGitHub ActionsJenkinsPrometheusGrafanaDatadogAirflowData VisualizationLLMsIncident ResponseJiraConfluenceSalesforceHRIS
About the role
- Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
- Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- AI fluency is core to this role, not an add-on.
Responsibilities
- We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.
- using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escalate.
- Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
- Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
- Partner with global stakeholder teams to drive issues to resolution
Nice to have
- 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
- 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
- Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
- Experience with Infrastructure as Code
- Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
- Comfort working in ticket/workflow-driven environments using Jira and Confluence
- Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus
Compensation
- $136,000 - $160,000 USD
- The base pay range is subject to change and may be modified in the future.
Benefits
- Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
- We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
Company info
- We strive to also provide a disability inclusive application and interview process.
Equal opportunity
- Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
- If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.
This listing is sourced directly from Airbnb's careers page and normalized into a canonical job model.