Observable Space
Director of Managed Services
Los Angeles, CA · Director
Sponsorship not specifiedDetected 53 days ago
Customer SupportResearchLeadershipCommunicationCollaboration
About the role
- Observable Space systems are deployed at research institutions, government facilities, and commercial sites globally - and as that footprint grows, so does the complexity and criticality of the team behind it.
- This is a hands-on leadership role that combines strategy and execution.
- We are looking for a Director of Managed
Responsibilities
- Build scalable processes, documentation, and tooling to support a growing team operating across geographies
- Build feedback loops that bring field learnings back to engineering, manufacturing, and product teams in a timely and actionable way
- Own and optimize the financial performance of field operations - revenue, cost, and margin
- Partner closely with engineering, sales, and manufacturing to deliver exceptional customer support and keep field execution aligned with product and program developments
- Contribute to the development of warranties, support programs, and post-sale offerings as the business evolves
- ensuring every customer around the world experiences seamless installation, service, and support of our technology.
- The opportunity to build and scale a global field operations organization from the ground up
Nice to have
- Bachelor's degree in Engineering, Operations, or a related technical field preferred
Compensation
- Competitive salary, equity opportunities, and comprehensive benefits
Benefits
- Competitive salary, equity opportunities, and comprehensive benefits
- Own workforce planning for field operations - staffing, scheduling, skills development, and geographic coverage as the installed base expands
Company info
- Travel globally to customer sites, installations, and company offices in Los Angeles, Adrian, MI, and Detroit
- Collaborate directly with customers and partners around the world to ensure installations meet technical and operational expectations
- Serve as an escalation point for field service issues, engaging directly with customers when needed
- Partner with sales and leadership to develop and evolve service models that expand long-term value to customers
- Be part of a mission-driven company helping shape the future of space infrastructure
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This listing is sourced directly from Observable Space's careers page and normalized into a canonical job model.