USAA
Sr. Injury Adjuster-UM
Colorado Springs, CO · Senior · Senior Level
No sponsorship$64k-$122kDetected 23 days ago
NegotiationCommunicationProblem SolvingClaims Management
About the role
- Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.
- This hybrid role requires an individual to be in the office 3 days per week.
- This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.
Responsibilities
- Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes.
- Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates.
- Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
- Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution.
- Delivers a best-in-class member service experience by setting appropriate expectations and proactive communication.
- US military experience through military service or a military spouse/domestic partner [optional]
Requirements
- 2 years of auto claims adjusting experience.
- 1 year of injury adjusting experience with attorney represented claims,
- Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.
- Ability to exercise sound financial judgment and discretion in handling insurance claims.
- 1 year or more experience in Uninsured motorist (UM) claims
- Bachelors degree or higher
Compensation
- The salary range for this position is: $63,590 - $121,530.
- USAA does not provide visa sponsorship for this role.
- Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
- USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
- You are paid within the salary range based on your experience and market data of the position.
- The actual salary for this role may vary by location.
Benefits
- Additionally, our career path planning and continuing education assists employees with their professional goals.
- For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
- Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims.
- Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims.
- Proficient knowledge of coverage evaluation, loss assessment, and loss reserving.
Company info
- At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
Equal opportunity
- USAA is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visa & Work Authorization
- USAA does not provide visa sponsorship for this role
This listing is sourced directly from USAA's careers page and normalized into a canonical job model.