Travelhrportal
Executive Travel Counselor
United States
Sponsorship not specified$39k-$73kDetected 30 days ago
ExpressCustomer SupportLeadershipCommunication
About the role
- We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
- By working together as a high performing team, specializing with in depth knowledge, our Travel Consultants provide exceptional traveler care and highest quality of customer service.
- This is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions using available tools and technology as needed.
Responsibilities
- Use positive telephone and email service techniques; act on special customer requests and maintain excellent client relations
- You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Requirements
- In depth knowledge of domestic & international air, hotel, car, and rail booking practice and policies
- 5+ years experience as a Corporate Travel Consultant
- Ability to act with integrity when handling personal and confidential traveler information
- Basic computer navigation skills with an ability to multitask in multiple computer applications
Nice to have
- Act as the point of sale on all Domestic & International travel reservations, arranging both routine and complex air, rail, ground, and hotel accommodation, utilizing native Sabre
- Use positive telephone and email service techniques
- Proactively sell additional services for our travelers, e.g., hotel and car
- Express enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines
- Act in accordance with all Amex GBT policies and procedures
- Native Sabre proficiency preferred but not required
Compensation
- The US national base salary range for this position is from
Benefits
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- Flexible benefits are tailored to each country and start the day you do.
- These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Company info
- We strive to champion Inclusion in every aspect of our business at Amex GBT.
- If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway.
- You may be exactly the person we're looking for!
Equal opportunity
- Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.
- Please let your recruiter know if you need an accommodation at any point during the hiring process.
Visa & Work Authorization
- , sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law
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This listing is sourced directly from Travelhrportal's careers page and normalized into a canonical job model.