HP Inc.

Field Technical Support Representative

All Cities, British Columbia, Canada · Full-time

Sponsorship not specified$60k-$65kDetected 8 days ago

RecruitingCustomer SupportCommunicationProblem Solving

About the role

You'll be involved in the repair of a variety of HP Print and Graphics Hardware and Personal Computers, as well as have exposure to networking products and operating systems.
You'll install and repair print systems, laptop and desktop computers, workstations, graphic print products and peripherals at various customer locations with minimal supervision.
The CS organization is committed to delivering the best customer experience and service delivery.

Deliver standard services.
Perform installations, reinstallations, maintenance, and repairs on Customer equipment.
Provide advanced product support for volume products.
Provide break-fix reactive support and installation for low-end/mid-end and high-end products.
Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
Ability to gather relevant information systematically and to solve problems, anticipate needs, develop and propose solutions and gain agreement.

Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks.
In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check.
You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement

Hardware troubleshooting skills.
Relevant product/company knowledge.
Very strong analytical and technical problem-solving skills.
Strong and professional communications skills; proficient in oral, written and telephone communication skills.
Fundamental presentation skills.
Ability to effectively interact and communicate with people at all levels.
Perform reporting and administrative functions. Manage time effectively.
Self-motivated individual with a commitment to excellence and willing to accept new challenges in a dynamic environment.
Identifies/resolves complex malfunctions, runs system diagnostics/tests, and installs a wide variety of hardware and software.
Knowledge of corporate organization, job, and policies.
Advanced knowledge of operating systems and software.
Ability to develop Customer relationships.

Pay within this range will be based on the review of experience, skills, and internal equity.
During your employment term, you will receive 15 paid vacation days per year prorated based on your start date.
Detailed information regarding benefits-will be provided upon hire and is subject to the terms and conditions of the applicable plans.

Interact with Customers to ensure a high level of Customer satisfaction following established procedures.
Establish and promote professional business relationships with our customers.
Ability to build and maintain ongoing relationships with customers, peers and support partners.

Employer:
HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail canadaaodaofficer@hp.com. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement
Services
Schedule -

ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,

This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.