Chime Financial, Inc

Software Engineer, Support Foundations

San Francisco, CA, USA · Full-time

Sponsorship not specifiedDetected 11 days ago

RubyRailsLLMsCollaboration

About the role

That includes the automated phone system members call when they need help, the in-app chatbot that answers questions instantly, live chat with human agents, and the data and routing systems that make it all work reliably.
Right now, we're rebuilding this platform from the ground up.
You'll work on the next generation of this infrastructure as we modernize it end-to-end.

The Support Foundations team builds the infrastructure that powers every support interaction a Chime member has.
We work closely with Product, Conversational Design, and Operations teams to shape what the future of member support looks like.
Contact center platform - Build and own the systems that handle voice calls, live chat, and agent routing. You'll work on the next generation of this infrastructure as we modernize it end-to-end.
Call and chat summarization - Ship features that automatically summarize interactions in real time. This reduces work for agents and improves the quality of every support conversation.
IVR and authentication - Build the phone flows that authenticate members before connecting them to agents. These systems handle sensitive moments and need to be fast, secure, and reliable.
Design, develop, test, refactor and scale backend implementations of new and existing consumer product features
Work with the mobile team to design and build strong, resilient APIs that propel our mobile app
We measure success by how members rate their support interactions - so when our systems work well, members feel it directly.
Collaborate with multi-functional teams to understand member struggles and come up with creative solutions
Balance independence with collaboration to deliver high-quality work on tight timelines.

The base salary offered for this role and level of experience will begin at $133,000.00 and up to $184,000.00.
The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Data and observability - Build pipelines and models that give the team visibility into routing quality, resolution rates, and operational health.
Full-time employees are also eligible for a bonus, competitive equity package, and benefits.

Our mission is to give members a personalized, automated, and always-available support experience. We measure success by how members rate their support interactions - so when our systems work well, members feel it directly.
Our mission is to give members a personalized, automated, and always-available support experience.

This listing is sourced directly from Chime Financial, Inc's careers page and normalized into a canonical job model.