Clipboard
Technical Support Engineer
Remote (Non-U.S.)
Sponsorship not specifiedDetected 6 days ago
ReactSQLSnowflakeDatadogSite Reliability EngineeringIncident ResponseCustomer SupportZendeskCommunicationAdaptability
About the role
- 📍 Remote Global - Non U.S.
- Want to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where applicable- agent-assisted fix implementation that turns noisy customer reports into validated, high-signal work, so Engineering only receives production-ready problems for final review.
- This is a hands-on, high-ownership role for people who love digging into hard problems with real diagnostic tools, who care about getting to the root cause rather than just clearing a queue, and who want their investigations to directly protect platform reliability for hundreds of thousands of healthcare workers and the facilities that depend on them.
Responsibilities
- Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and Product, and keep stakeholders updated with clear, structured communication
- Implement fixes where appropriate, testing your changes before handing off to Engineering for final review and sign-off
- Perform Root Cause Analysis and post-incident reviews, translating each issue into learnings that reduce recurrence and improve monitoring
- Maintain operational workflows (geofence, facility quizzes, NFC) accurately and quickly while spotting trends for prevention
- End-to-End Ownership - You own problems from first report to confirmed resolution, including stakeholder updates and follow-through, with no gaps between hand-offs.
Requirements
- You can tell the difference between a UI, data, and code-level problem.
Nice to have
- Experience with observability and analytics tooling (Datadog, Sentry, Snowflake, or similar)
- Familiarity with SQL and reading application logs
- Exposure to AI-assisted coding/agent tooling
- Application Review
- Skills Assessment via Case Study
- Interview with Head of Worker Experience
- Important Note: Clipboard operates 24/7.
- Team members work 5 days within a 7-day schedule, including weekend availability.
Skills
- Technical Fluency
- Diagnostic Rigor
- End-to-End Ownership
- Composure Under Pressure
- Adaptability & Prioritization
- Systems & Prevention Thinking
- Fluent, professional-level English communication, both written and verbal.
Benefits
- We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers.
Company info
- Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers
- Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
- Our mission is to uplift as many communities as possible.
- Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022.
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This listing is sourced directly from Clipboard's careers page and normalized into a canonical job model.