LiveKit

LiveKit

Senior Product Operations Manager

United States (Remote) · Senior

Sponsorship not specifiedDetected 13 days ago
SQLAgentic AIProduct ManagementProduct StrategyRoadmappingOKRsOnboardingCustomer SupportCadence5G/LTEResearchLeadershipMentoring

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Lottery odds40
Fits your clock70

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About the role

  • We're looking for our first Product Operations Manager.
  • Our product team is small, senior, and growing fast, with each PM coming in to establish the foundations of a new part of the business.
  • As the team grows, the work that connects it (how we plan, set and measure goals, keep the roadmap honest, run our rituals, learn from customers, and bring new people up to speed) needs an owner.

Responsibilities

  • You own the calendar of planning cycles, reviews, and recurring updates: what each one is for, who needs to be there, what goes in, and what comes out.
  • Own the roadmap as a system.
  • You own how the roadmap is structured, at the right altitude for each audience, from engineering teams to leadership to sales.
  • You make sure it stays current and becomes the place people go to find out what we're building and where it stands.
  • With our data team, you own the reporting the product team and leadership rely on, and you flag drift early.
  • You maintain lightweight shared standards for each step from framing a problem through launch: problem briefs, launch readiness, product stage definitions, release notes.
  • Grow the craft of the PM team. You own onboarding for new PMs, ongoing training, and the team's community of practice, and you help shape how we hire and level PMs.
  • Be a partner in running the product org. You keep a pulse on where the team is stuck, bring your own point of view on what to fix next, and work with the head of product to make the product org better every quarter.
  • You've built it before. You've designed a product team's operating cadence from scratch at a company that was scaling, not only kept an existing one running.
  • A force multiplier. You measure your success by what changed for the people you support, not by how much process exists.

Requirements

  • 6+ years of experience, with at least 3 in product operations or a closely related role (chief of staff to a product leader, product program management, product strategy and operations) supporting a product team.

Nice to have

  • Product operations experience at a developer tools, API, infrastructure, or AI company
  • Ran quarterly planning or OKRs for a product organization
  • Built a research repository or a customer recruiting program for B2B research
  • Built a PM onboarding program or career ladder
  • Worked with go-to-market teams on launch readiness and product stage definitions
  • Experience as a product manager
  • Contribute to open source alongside world-class engineers
  • LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law.

Skills

  • are a fast learner, frequently picking up new tools and techniques, including AI

Compensation

  • Competitive salary and equity package

Company info

  • ABOUT THIS ROLE We're looking for our first Product Operations Manager.
  • Your customers are the PMs and the head of product, and your job is to make them faster and better at what they do.
  • You own the systems that keep customers close to the product team: a research repository people use, a continuous pipeline of customer conversations set up with sales and success, and a steady synthesis of what we hear from sales, support, surveys, and deals, delivered to the PMs who need it.
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This listing is sourced directly from LiveKit's careers page and normalized into a canonical job model.