Ecpcareers

Ecpcareers

Referral Specialist

Sun City West, AZ

Sponsorship not specified$25k-$50kDetected 1 day ago
ComplianceExcelCustomer SupportHIPAAEHR/EMRLeadershipCommunicationProblem SolvingCritical ThinkingOrganizational SkillsMicrosoft Office

About the role

  • Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.
  • The Referral Specialist will demonstrate sensitivity to patient's needs, and follow the Patient Privacy Act, through demonstrating exceptional telephone and interpersonal skills.
  • The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%).

Responsibilities

  • Assist in Referral Department reporting and perform special projects and other duties as assigned.
  • Perform other duties that may be necessary or in the best interest of the organization.

Requirements

  • Employees must be able to lift, carry, push, and pull items up to 25 lbs.
  • Ability to follow or provide verbal and written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
  • Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.
  • Professional in appearance and actions.
  • Logical and Critical thinking skills.
  • Customer-focused with excellent written, listening and verbal communication skills.
  • Enjoys learning new technologies and systems.
  • Detail-oriented, professional attitude, reliable.
  • Exhibits a positive attitude and is flexible in accepting work assignments and priorities.
  • Meets attendance and tardiness expectations.
  • Management and organizational skills to support the leadership of this function.
  • Interpersonal skills to support customer service, functional, and teammate support need.
  • Able to communicate effectively in English, both verbally and in writing.

Nice to have

  • High School Diploma or GED equivalent required
  • previous ophthalmic experience strongly preferred.
  • Basic to intermediate computer operation
  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook
  • Prior experience with NextGen software or other EMR is preferred

Compensation

  • Competitive Base Pay

Benefits

  • Full Benefits Package - Medical, Vision, Dental and Life Insurance
  • Paid Time Off (PTO) and Paid Holidays
  • Paid Maternity Leave
  • Maintain patient chart demographics and the Patient Portal for EMR (Electronic Medical Record) software.

Company info

  • Arizona Eye Institute and Cosmetic Laser Center
  • 401k + Employer Matching
  • Employee Discounts
  • Competitive Base Pay
  • The Referral Specialist will serve as the primary referral personnel to provide a positive first contact experience to patients while projecting a professional telephone image through phone interaction.
  • Assist patients in scheduling appointments based on individual needs and Physician's schedules while partnering with other departments and external Physician's offices to ensure smooth patient flow, including the checking of patient eligibility.
  • Handle all incoming and outgoing local referral networks and both paper and faxed referrals while coordinating aid from Patient Relations team members.
  • Primarily address incoming and outgoing referrals while also acting as backup to the Contact Center by promptly answering, screening, and processing calls to appropriate person(s) and department(s) per protocol. Determine the management of emergent calls in accordance with company policy.
  • Respond to Live Chat and Cataract Self-Test inquiries.
  • Reply to and compose emails to team members.
  • Cooperate with the Patient Relations team to accomplish the established goals of the department.
  • Work closely with provider liaison to establish and guarantee successful and efficient relationships with referring providers and offices.
  • Run real-time eligibility queries upon scheduling.
  • Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
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This listing is sourced directly from Ecpcareers's careers page and normalized into a canonical job model.