Elementfleet

Manager, Canadian Licensing

Toronto

Sponsorship not specified$99k-$136kDetected 13 days ago

Project ManagementNegotiationFinancial AnalysisForecastingBudgetingOperations ManagementProcess ImprovementLeadershipCommunication

About the role

We're looking for a Manager, Canadian Licensing to join our Title & Registration team.
In this role, you will provide strategic leadership for the Canadian Licensing function while ensuring operational excellence, client satisfaction, financial performance, and employee development.
This position is responsible for driving continuous improvement, implementing operational strategies, and ensuring service delivery remains on time and within budget.

Build and maintain a team environment that fosters Element's Ways of Working.
Develop best-in-class operating procedures, quality management practices, and change management plans that exceed client expectations.
Lead, motivate, coach, and develop a large team while monitoring staff performance and ensuring consistency in service delivery.
Implement compliance protocols and prioritize workflow to achieve cycle time targets and vehicle compliance goals.
Partner with cross-functional teams and clients to exceed customer expectations, manage escalations, and participate in client performance reviews.
Represent Title & Registration in client escalation meetings and identify value-added services that drive revenue and client retention.
Maintain operating expenses within budget while forecasting revenue, reconciling monthly actuals, and managing vendor performance.
Drive continuous process improvement through root cause analysis and implementation of best-in-class technologies and practices.
Develop and oversee Canadian Licensing and CDM lifecycle processes while monitoring operational performance and resolving complex service delivery issues.
You will lead a large team, partner with internal and external stakeholders, and oversee licensing processes that support client expectations and business objectives.

Bachelor's Degree in operations management, business administration or 3-5 years of equivalent experience with at least 1-2 years of direct people management experience.

Background in Title and Registration or Motor Vehicle Administration.
Strong technical knowledge in Title and Registration.
Consultative skills with experience supporting recruiting and training programs.
Strong negotiation, interpersonal, written, and oral communication skills.
Effective leadership and analytical skills, including financial statement analysis, budgeting, staffing models, and scheduling.
What's in it for You
A culture of innovation, empowerment, decision-making, and accountability
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Disability-related accommodations during the application and interview process are available upon request.

Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day.
We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience.
This takes hard work and innovation, and we need more like-minded people on our team.

equal opportunity employer committed to diversity, equity, inclusion, and belonging.
Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

c information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other charac

This listing is sourced directly from Elementfleet's careers page and normalized into a canonical job model.