SpotOn

Client Onboarding Specialist

Chicago, IL

No sponsorship$47k-$67kDetected 11 hours ago

Project ManagementSalesforceCRMCustomer SuccessCommunicationProblem Solving

About the role

From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.
If you're looking to make an impact with heart and hustle, SpotOn is the place for you.
POSITION OBJECTIVE As a Client Onboarding Specialist, you will play a critical role in ensuring a seamless and strategic Point of Sale (POS) implementation experience for our enterprise and mid-market clients (5+ locations).

Lead onboarding consultations with key decision-makers, aligning expectations, defining success metrics, and establishing implementation roadmaps.
Identify and mitigate potential roadblocks, coordinating with internal teams and escalating when needed to maintain momentum.
Partner with Success and Support teams to ensure smooth post-installation transitions and long-term client adoption.
Collaborate with Engineering, Sales, and Implementation teams to manage custom integrations and system optimizations.
Manage onboarding timelines, deliverables, dependencies, and client expectations to drive efficient implementations.
Maintain comprehensive documentation in CRM and project management tools for team visibility.
Develop and refine onboarding playbooks, using data and client feedback to enhance processes.
Lead internal training and contribute to knowledge-sharing initiatives to strengthen team capabilities.
Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
Review and verify outcomes before submission to maintain consistency and high-quality standards.

5 years of professional experience in customer success or related roles.
Experience in fintech or SaaS environments preferred.
Bachelor's degree in Hospitality Management, Business Administration, or a related field required.
Fluent in English (written and verbal).
Additional languages are preferred but not required.

Deep expertise in restaurant technology, POS platforms, and operational best practices.
Advanced proficiency in virtual training, remote onboarding, and implementation best practices.
Strong analytical and problem-solving skills with a strategic approach to complex client needs.
Experienced with CRM platforms (e.g., Salesforce), project management tools, and data-driven reporting.
Knowledge of restaurant operations, enterprise hospitality solutions, or related industries.
Experienced implementing or supporting enterprise POS solutions for multi-location clients.
Skilled in client-facing project management or onboarding, managing complex rollouts successfully.
Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
Awarded Great Places to Work and Built In's Best Workplaces for multiple years running

Our base pay range is $46,550-67,100+ for this role
Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan

We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:
Medical, Dental and Vision Insurance
Paid vacation, 10 company holidays, sick time, and volunteer time off
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

At SpotOn, we put people above everything else.
We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech.

This listing is sourced directly from SpotOn's careers page and normalized into a canonical job model.