Thumbtack

Thumbtack

Manager II, Pro Success

Remote, United States · Mid

Sponsorship not specifiedDetected 47 days ago
Data AnalysisCRMAccount ManagementForecastingPerformance ManagementCustomer SuccessLeadershipCommunicationCollaborationMentoring

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odds of building a lasting career here

35Risky
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 12 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

11 transfer filings in the last year, covering 11 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This role combines people leadership with strong operational ownership.
  • You'll use customer insights and business metrics to influence scalable improvements while fostering a culture of accountability, continuous learning, and customer obsession.

Responsibilities

  • Lead, coach, and develop a team of 10-12 Success Specialists, setting clear expectations, providing ongoing feedback, managing performance, and supporting career growth.
  • Drive team performance across customer retention, revenue, product adoption, customer satisfaction, quality, productivity, and operational metrics by establishing priorities, inspecting execution, and removing obstacles.
  • Analyze customer, team, and business performance data to identify trends, mitigate risk, improve forecasting, and coach strategies that deliver measurable customer and business outcomes.
  • Partner closely with Product, Marketing, Sales, Operations, and Analytics to surface customer insights, improve customer experiences, influence product enhancements, and drive operational improvements.
  • Build team capability by leading onboarding, coaching, quality calibrations, knowledge sharing, and the adoption of best practices that improve consistency and performance across the organization.
  • Lead the implementation and continuous improvement of customer success playbooks, AI-enabled workflows, operational processes, and scalable programs that increase efficiency and improve customer outcomes.
  • Experience building high-performing teams through hiring, onboarding, coaching, performance management, and career development.
  • Demonstrated ability to influence cross-functional partners and drive operational improvements through customer insights, data analysis, and collaborative problem solving.

Requirements

  • 8+ years of experience in Customer Success, Account Management, Consultative Sales, or post-sales leadership within a B2B, SaaS, marketplace, or technology environment.
  • 3+ years of experience leading high-performing, metrics-driven customer-facing teams with demonstrated success managing performance, developing talent, and delivering business results.
  • Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Skills

  • THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.
  • Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements.

Visa & Work Authorization

  • x, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or
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This listing is sourced directly from Thumbtack's careers page and normalized into a canonical job model.