Fis Management Services LLC
Systems Operations Engineer, NLP, LLM
US FL JAX 347, USA · Senior
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About the role
- At FIS, our technology and our people are moving forward.
- We advance the way the world pays, banks and invests.
- Together, we innovate to help our colleagues, clients and communities succeed.
Responsibilities
- In this role, you will design and launch AI systems within regulated enterprise environments, ensuring that these systems are scalable, secure, and reliable.
- Your success will be measured by the robust, transformative AI capabilities you deliver, which enhance customer experiences and improve operational efficiency.
- Throughout your work, you will maintain the highest standards of quality, compliance, and performance.
- Integrate LLM models and cognitive services (e.g. OpenAI models, Azure AI Speech (STT/TTS), Azure AI Foundry, AWS Sagemaker/bedrock) into enterprise applications to deliver natural language and voice interactions.
- Agentic Workflows & Orchestration: Build agentic workflows that allow AI to perform complex, multi-step tasks autonomously.
- Develop orchestration logic and use container services in AWS and Azure (AKS, EKS, ECS etc.) and microservices architectures to ensure these AI agents run efficiently in production.
- Quality, Observability & Optimization: Implement robust monitoring, logging, and observability for AI services.
Requirements
- AI & Voice Expertise: Hands-on expertise with AI/ML technologies, including natural language processing (NLP) or speech recognition.
- Familiarity with large language models (e.g., GPT, Claude or similar) and conversational AI/voice assistant development.
- Microsoft Azure and AWS Proficiency: Strong experience developing with Microsoft Azure and AWS cloud services.
- Knowledge of CI/CD, Azure and AWS container services for deploying AI workloads.
- Experience implementing microservices, containerization, and API integration.
- Problem Solving & Innovation: Strong analytical and problem-solving skills with the ability to navigate complex technical challenges.
- Communication: Excellent communication skills, with ability to explain complex AI solutions and technical strategies to diverse stakeholders.
- If you are made a conditional offer of employment, you will be required to undergo a drug test.
- Extensive Industry Experience: Proven experience (e.g. 5+ years) in software development and architecture, building large-scale AI or cloud-based solutions in production environments.
- AI & Voice Expertise: Hands-on expertise with AI/ML technologies, including natural language processing (NLP) or speech recognition. Familiarity with large language models (e.g., GPT, Claude or similar) and conversational AI/voice assistant development.
- Microsoft Azure and AWS Proficiency: Strong experience developing with Microsoft Azure and AWS cloud services. Knowledge of CI/CD, Azure and AWS container services for deploying AI workloads.
- Programming & DevOps Skills: Proficient in modern programming languages (such as Python, Java, C#, or similar) and building APIs or microservices. Solid understanding of DevOps and CI/CD practices (e.g., Azure DevOps pipelines) to ensure frequent, reliable delivery of AI software.
- System Design & Architecture: Deep knowledge of scalable, distributed systems designs and cloud-native architecture. Experience implementing microservices, containerization, and API integration.
- Problem Solving & Innovation: Strong analytical and problem-solving skills with the ability to navigate complex technical challenges. Innovative mindset to drive continuous improvement and to evaluate emerging technologies for potential adoption.
- Financial Services Familiarity: Experience working in banking, fintech, or other heavily regulated industries and understanding of compliance, security, and data privacy considerations for AI solutions in these environments.
- AI Research & Innovation: Demonstrated interest in emerging AI trends (such as agentic AI, multi-modal models, reinforcement learning, etc.) and experience bringing new AI concepts from prototype to production.
- What We Offer you
Nice to have
- Advanced Degree: Master's or higher degree in Computer Science, Engineering, AI, or related field (or equivalent practical experience) is a plus.
Skills
- Opportunities to make an impact in fintech.
- Personal and professional learning.
- Inclusive, diverse work environment.
- Resources to give back to your community.
- Competitive salary and benefits.
- Solid understanding of DevOps and CI/CD practices (e.g., Azure DevOps pipelines) to ensure frequent, reliable delivery of AI software.
- Bonus if you have
Compensation
- Competitive salary and benefits.
This listing is sourced directly from Fis Management Services LLC's careers page and normalized into a canonical job model.