Designeersmidwest

Site Operations/Printers

Melbourne, FL, United States · Contract

Sponsorship not specifiedDetected 3571 days ago
ExcelCustomer SupportCommunicationMicrosoft OfficeAccounts Payable

About the role

  • We represented job opportunities and recruited for permanent and long-term temporary employees, known as "contract employees".
  • Our contract personnel include Engineers and Designers skilled in Mechanical, Electrical, Instrumentation, Electronic, Chemical, Process, and Structural / Architectural disciplines.
  • Our Scientific Professionals serve the Chemical, Pharmaceutical, Environmental and Medical fields.

Responsibilities

  • Manage assets in ARMS: Missing Meter Reads, Moves, Adds, Swaps, Billing Details and Standard Reports to ensure timely, accurate invoices.
  • Manage to the on-going Acceptance/Schedule Document Process and Procedures.
  • Develop trend analysis reports of the monitored devices to be utilized in ongoing reviews with the customer.
  • Create site operations desktop procedures/manuals.
  • Develop processes or procedures as needed based on customer requirements.
  • Maintain and update process/procedures as needed
  • Maintenance (break-fix) Service Support
  • Work with designated service provider to drive service calls to closure in a timely manner.
  • Track and manage action items to drive improved service delivery.

Requirements

  • In addition, we also provide administrative personnel with experience in technical engineering and scientific environments.

Nice to have

  • Requires experience in setting goals by defining and prioritizing specific, realistic objectives.

Skills

  • Microsoft Excel skills a must (vLookup, Pivot Tables, etc)
  • Must be comfortable working with data in Excel spreadsheets
  • Proficient/familiar with Microsoft PowerPoint and Viso preferred
  • Communication skills both written and verbal
  • Experience using LanDesk software or familiarity with overall Help Desk ticketing software preferable
  • All your information will be kept confidential according to EEO guidelines.

Company info

  • Responsible for interfacing with customers.- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
  • This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint.
  • Self-motivated and comfortable working as a part of a dedicated team.
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