SPS-North America Opportunities - Not Externally Posted Board
Client Service Supervisor
New York, New York, United States
Sponsorship not specifiedDetected 26 days ago
RecruitingHRCustomer SupportLeadershipCommunicationMentoringOrganizational Skills
About the role
- The ideal candidate is organized, service-driven, and thrives in a fast-paced, high-visibility environment.
- Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role.
Responsibilities
- Manage a team and oversee the day-to-day operation in the Lobby Concierge department and assist Site Messenger Lead with the messenger center operation when needed.
- Maintain good communication with Team, Manager and Building office.
- Report all injury incident to Building Office and SPS management.
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Requirements
- 3+ years of experience in client services, hospitality, or operations
- Strong computer proficiency
- Ability to stand, walk, bend, and lift up to 40 lbs.
- Local travel may be required (up to 25%).
- Prior supervisory experience managing 5-10 employees
- Strong customer service and relationship-building skills
- Excellent written and verbal communication
- Highly organized, detail-oriented, and able to multitask in a high-volume setting
- Core Competencies
- Results-oriented and client-focused
- Professional, articulate, and dependable
- Strong leadership and coaching ability
- High integrity and sound business judgment
- Physical Requirements & Travel
Nice to have
- High School Diploma required
- Bachelor's Degree preferred
Skills
- Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Compensation
- The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
- Use of Artificial Intelligence (AI):
- No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
- Vacancy Status:
- This posting is for an existing vacancy.
- $24 - $25.55 USD
Benefits
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
- Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
- SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
Company info
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
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