Indigobooksmusic

Indigobooksmusic

Customer Experience Representative

Waterloo, ON, Canada

Sponsorship not specifiedDetected 11 days ago
AccessibilityHRLeadershipAdaptability

About the role

  • We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us.
  • Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
  • As such, we believe in the power of people and their stories.

Responsibilities

  • Support the daily operations of the store, before or after the store closes (5AM start time)
  • Use merchandising standards to create a visually appealing, stimulating store
  • Create a warm and welcoming environment in our stores
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment.

Requirements

  • Bilingualism (French/English) is required for all positions in Québec

Nice to have

  • Experience in specialty retail or a retail environment preferred but not required

Benefits

  • Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role) - Must have open availability on weekends and at least 1 (one) closing weekday
  • At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values.

Company info

  • Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.
  • Our Mission is to inspire reading and enrich the lives of booklovers.
  • We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive.
  • Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
  • We Will Hire, Inspire, Promote and Retain the Best - A's Hire A's.
  • We Will be Totally Customer Centric.
  • We Will Be Data Driven - System Thinking - Entrepreneurial.
  • We are Committed to True and Shared Value Creation.
  • We Will be Human-Centered and AI Enabled.
  • We are Committed to Caring About Each Other, Our Communities, Our Environment.
  • You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy.
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This listing is sourced directly from Indigobooksmusic's careers page and normalized into a canonical job model.