Affirm
Director, Accounts Management
Remote US · Director
No sponsorship$275k-$350kDetected 13 days ago
RESTAccount ManagementBusiness DevelopmentCustomer SuccessLeadershipCommunicationProblem Solving
About the role
- The Account Management team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth.
- This team also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm.
- In this role, the Director will set the vision and strategy for Account Management across complex enterprise accounts, building and leading a high-performing team that executes against commercial goals with discipline and accountability.
Responsibilities
- Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens long-term merchant partnerships.
- Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio
- Build trusted relationships with executive stakeholders at strategic merchants and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution
- Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale
- Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy
Requirements
- 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
Compensation
- Employees new to Affirm typically come in at the start of the pay range.
Benefits
- Health care coverage
- Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- An employee stock purchase plan enabling you to buy shares of Affirm at a discount
- Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners, aligning team priorities to company and commercial goals
- Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
Company info
- Navigate complex and ambiguous business challenges, balancing merchant needs, operational realities, and Affirm's long-term strategic priorities
- Influence broader commercial strategy and organizational priorities through insights gathered from strategic merchant partnerships, portfolio trends, and market dynamics
- Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience
- What We Look For:
- You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.
- Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments
- Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships
- Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact
- Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority
- Experience in fintech, payments, commerce, SaaS, or other technology-driven industries is preferred
- Aligned to Affirm's management leveling expectations, this role requires strategic leadership, organizational impact, and the ability to lead through complexity while developing people and scalable business practices.
- Pay Grade - O
- Equity Grade - 12
- Employees new to Affirm typically come in at the start of the pay range.
- Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
- For sales roles, the range provided is the role's On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.
- Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
- USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $275,000 - $350,000
Visa & Work Authorization
- Please note that visa sponsorship is not available for this position.
This listing is sourced directly from Affirm's careers page and normalized into a canonical job model.