Gainsight

Strategic Technical Project Manager

USA - NY - Remote · Full-time

Sponsorship not specified$10k-$15kDetected 42 days ago

Agentic AIProject ManagementCustomer SuccessLeadershipCommunicationCollaborationMentoring

About the role

We're looking for a full-time Strategic Technical Project Manager to join our Professional Services team reporting to the Director, PMO.
This role is a remote role based in The United States.
In this role, you'll play a key role in driving the success of large-scale, high-visibility customer engagements within Professional Services by leading complex, multi-workstream implementations from contract signature through validated business outcomes.

Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.
Lead SteerCo and C-suite steering committees, executive QBRs, and status reviews - communicating progress, risks, and business outcome alignment directly to senior executive audiences.
Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks.
Drive disciplined scope control, change management, and financial oversight across strategic engagements.
Drive AI / agentic workflow deployments end-to-end - from scoping and design through go-live, adoption, and iteration - ensuring measurable business outcomes are achieved in production environments.
Develop reusable playbooks, governance frameworks, delivery standards, and methodology documentation that elevate the broader Professional Services practice - owning the creation of new standards, not just following existing ones.
Monitor post-deployment performance signals and drive structured follow-up actions to improve adoption, stability, trust, and measurable business outcomes.
We're building the AI-driven future of customer success, from retention to growth!
What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do.

Bachelor's degree (or equivalent experience) and 10+ years of relevant experience.
7+ years managing enterprise-grade software or SaaS implementations within Professional Services or Technical Consulting.
Proven track record managing multi-workstream engagements with complex stakeholder environments and contract values exceeding $500K+.
Experience partnering cross-functionally with Product and Engineering teams.
Ability to operate effectively in fast-paced, evolving product environments.

The starting base salary range for this role is $150,000 - $160,000 USD annually.

This role is also eligible for commission based on performance and participation in Gainsight's equity program.
Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe.
More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers.
With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers.

Up to 15% for customer onsite engagements and company events.
We are guided by our values and our mission to be living proof you can win in business while being Human-First.
Learn more here.
Partner with customers and internal teams to shape AI agent use cases into clear delivery plans, ensuring business problems are translated into practical, deployable workflows.
When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value.
At Gainsight, we believe great work happens when teammates feel fully supported.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options.

We're committed to creating an inclusive, fair, and transparent hiring process.
As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.

This listing is sourced directly from Gainsight's careers page and normalized into a canonical job model.