Stripe
Full Stack Engineer, Support Experience (Greater China Support)
US · Full-time
Sponsorship not specified$190k-$286kDetected 14 hours ago
RubyReactFull-Stack DevelopmentAWSDockerKubernetesGraphQLgRPCCustomer SupportLeadershipCommunicationCollaborationProblem Solving
About the role
- Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
- That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
- Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.
Responsibilities
- Our team collaborates with many cross-functional teams - from Infrastructure to Product to Operations - to deliver reliable, high-quality systems that support agents and merchants depend on every day.
- The team is actively expanding its live channels infrastructure to support new messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region.
- Design, build, and maintain full-stack services and infrastructure - spanning both backend systems and user-facing tooling - that support agents around the world rely on to resolve merchant and user issues in real time
- Expand and deepen live channel integrations - including voice, messaging, and emerging platforms - across Stripe's global support operations
- Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
Requirements
- 5+ years of industry software engineering experience
- Full-stack engineering experience, with front-end proficiency
- We're looking for someone who meets the minimum requirements to be considered for the role.
Nice to have
- Familiarity with real-time communication systems or messaging infrastructure
- Demonstrated technical leadership on ambiguous, impactful projects
- Good understanding and practical knowledge of cloud-based services (e.g., gRPC, GraphQL, Docker/Kubernetes, AWS, etc.)
- While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office.
Compensation
- The annual US base salary range for this role is $190,400 - $285,600.
Benefits
- The preferred qualifications are a bonus, not a requirement.
Company info
- We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale.
- At Stripe, we're looking for people with passion, grit, and integrity.
- Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns.
- At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions.
This listing is sourced directly from Stripe's careers page and normalized into a canonical job model.