axiscare
Software Support Specialist
Waco, Texas · Full-time
Sponsorship not specifiedDetected 16 days ago
CRMCustomer SupportZendeskResearchCommunication
About the role
- Report problems - Communicate user issues, program bugs and feature requests with appropriate managers
Responsibilities
- Job Description - Software Support Specialist
- Software Support Specialist Working Conditions
- The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations.
- Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support.
- Software Support Specialist Job Duties
- Manage your work - Follow up with clients and keep notes through ZenDesk
- Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more.
Requirements
- Manual dexterity required to use desktop computer and peripherals
- Ability to receive honest and candid feedback about work performance
Nice to have
- Positive and encouraging - believing the best in themselves and others
- Desiring to learn and grow - curious and seeking to "get a little better every day"
- Responsible to show up to work consistently
- Persistent/steady in the way they approach their work
- Persistent in fulfilling company/manager expectations
- Able to work collaboratively and independently
- Possessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software.
- Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.
Skills
- This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills.
- Strong problem identification and resolution skills
- Excellent listening skills
Compensation
- Annual performance incentives determined by contribution to reaching team goals.
Benefits
- Competitive salary and comprehensive benefits package.
- Health, dental, and vision insurance.
- We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.
Company info
- We are seeking individuals that are a good fit for our company values.
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