Constructor

Constructor

Account Manager

Remote - United States · Vp

Sponsorship not specifiedDetected 56 days ago
A/B TestingProduct ManagementSalesAccount ManagementPerformance ManagementCustomer SuccessOrganizational Skills

About the role

  • ABOUT YOU: You are excited to join a growing team focused on demonstrating ownership of our clients' experience from onboarding through renewal and expansion.
  • Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed.
  • Our primary interest is in finding the best candidate for the job.

Responsibilities

  • You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how Constructor maps to these goals and needs.
  • You will uncover and manage risk within your book of business in a timely and effective manner.
  • You will grow to be well versed on your clients' business needs and the Constructor product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities.
  • You will regularly update internal systems and attend internal meetings in order to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps.
  • Exceptional organizational skills and ability to manage multiple complex accounts simultaneously.
  • You will work closely with members of the Customer Success team, Sales team, and other internal Constructor teams to support and grow your book of business.

Requirements

  • Proven success managing enterprise renewal and expansion cycles.
  • Track record of meeting or exceeding retention and growth targets.
  • Executive presence and ability to influence VP+ and C-level stakeholders.
  • Strong understanding of ecommerce KPIs (conversion rate, AOV, revenue, profit, merchandising metrics).
  • Ability to analyze and present data related to ecommerce performance, A/B testing, and conversion optimization.
  • Experience leading cross-functional initiatives without direct authority.
  • You demonstrate a high degree of accountability and ownership.

Nice to have

  • Experience in Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms.
  • Deep analytical fluency in ecommerce experimentation and performance data.
  • 3+ years of Account Management experience within a SaaS company (ecommerce focus strongly preferred).
  • A plus if you have:

Compensation

  • 🏝️ Unlimited vacation time -we strongly encourage all of our employees take at least 3 weeks per year

Benefits

  • 🏝️ Unlimited vacation time -we strongly encourage all of our employees take at least 3 weeks per year
  • 💰 A competitive compensation package including stock options
  • 🛋️ Work from home stipend!
  • We want you to have the resources you need to set up your home office
  • 👪 Parental leave for qualified employees
  • You are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization.

Company info

  • Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, home24, Maxeda Brands, Birkenstock and The Very Group. Constructor is a U.S. based company that was founded in 2015 by Eli Finkelshteyn and Dan McCormick. For more, visit:.
  • You are excited to join a growing team focused on demonstrating ownership of our clients' experience from onboarding through renewal and expansion. You will work closely with members of the Customer Success team, Sales team, and other internal Constructor teams to support and grow your book of business. You are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. You demonstrate a high degree of accountability and ownership.
  • Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter.
  • Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results.
  • Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, home24, Maxeda Brands, Birkenstock and The Very Group.
  • Constructor is a U.S. based company that was founded in 2015 by Eli Finkelshteyn and Dan McCormick.
  • For more, visit:.
  • You are excited to join a growing team focused on demonstrating ownership of our clients' experience from onboarding through renewal and expansion.
  • Previous experience working with Constructor or Constructor customers
  • At Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive.
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This listing is sourced directly from Constructor's careers page and normalized into a canonical job model.