PetVet Care Centers
Care Coordination Manager - Veterinary Referral Associates
Gaithersburg, MD
Sponsorship not specifiedDetected 10 hours ago
LeadershipCommunicationOSHA
About the role
- PetVet Care Centers' Veterinary Referral Associates is currently seeking a Care Coordination Manager to join our team!
- This role serves as the operational leader for client service functions, overseeing staff performance, workflow efficiency, training, client satisfaction, communication standards, and administrative operations.
Responsibilities
- Lead, mentor, coach, and develop a large administrative team consisting of Care Coordinators, Department Care Coordinators and Billing Care Coordinators.
- Recruit, interview, onboard, and train administrative team members to build and retain top talent.
- Serve as the hospital champion for client experience initiatives, developing and maintaining strict service standards across all administrative departments.
- Manage scheduling of the administrative team, ensuring proper staffing based on business needs and 24/7 specialty/emergency demands.
- Monitor workforce management daily for missed punches and proactively manage overtime hours.
- Manage the administrative staffing budget with support from the Hospital Manager.
- Analyze schedules to ensure adequate team support while strictly aligning labor hours with revenue and business projections.
- Support the achievement of overall hospital revenue and labor goals.
- Produce and review monthly billing statements, collections, and end-of-month closing reports to support data-driven decision-making.
- Develop, coordinate, and execute comprehensive onboarding and training programs for all administrative team members.
Benefits
- Administer standard schedules and actively coordinate and find coverage when needed.
- Create continuous educational opportunities and develop clear career pathways to support employee growth and certification achievement.
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This listing is sourced directly from PetVet Care Centers's careers page and normalized into a canonical job model.