ePlus Technology
Sr. Configuration Center Technician (
Chandler, Arizona · Senior
Sponsorship not specified$50k-$75kDetected 15 days ago
Project ManagementCustomer SupportCiscoCommunicationOrganizational Skills
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Entry-level history0
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Lottery odds (Level I)39
Fits your clock70
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About the role
- Configuration Center Technician, you will serve as a key contributor to the configuration team by leading onsite Imaging Services, Kitting Services, Rack/Stack services, Asset Tagging Services, and Device Staging Services.
- Configuration Center Technician works to ensure configuration projects are delivered on-time, within budget and at 100% accuracy.
- This position may work closely with the Project Management Team(s) and Warehouse Team to ensure project goals are met.
Responsibilities
- Lead efforts for installing hardware into rack cabinets, following detailed rack elevation diagrams
- Lead efforts for following cabling diagrams, installing network cables from servers to top of rack switches within a rack/cabinet
- Train and lead Associates and Technicians in troubleshooting efforts and perform remediation repairs
- Develop and maintain comprehensive, step-by-step configuration procedures to guide Configuration Center personnel in executing customer project configurations accurately and consistently.
- Work within a ticketing system to perform tasks
Requirements
- High School degree with 5-7yrs experience
- Bachelor's degree in technical field preferred, with +5 years of hands-on experience in IT
Nice to have
- Excellent customer service skills both on phone and in-person
- Professional demeanor and good communication skills
- Ability to think and come up with solutions quickly
- Proficiency in the Microsoft Suite tools
- Physically able to lift PCs, servers, peripherals and network equipment
- Ability to communicate effectively across multiple departments
- Ability to accurately track, troubleshoot and problem solve
- Enthusiastic with exceptional organizational skills
Compensation
- The initial base salary range for this position is expected to be between $28.90 and $36.05 hourly.
- The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location.
- In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.
Company info
- You will be responsible for working on multi-customer, multi-vendor configuration projects as an individual or part of a team.
- Provide remote access to other ePlus engineers and/or customers as needed
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This listing is sourced directly from ePlus Technology's careers page and normalized into a canonical job model.