Contingent Workers Sourcedby ASPCA
Temporary Patient Liaison
Bronx, NY · Contract
Sponsorship not specifiedDetected 37 days ago
Customer SupportOrganizational Skills
About the role
- Since 1866, we've been at the forefront of animal welfare, and every member of our extended team contributes to our hands-on work, advocacy, and education efforts.
- By working with the ASPCA, you're helping improve the lives of animals and the people who care about them.
- The TPL schedules medical appointments, welcomes clients to the clinic, answers questions about our program, assists with data entry and collects payments for services.
Responsibilities
- Maintain a clean, stocked and organized lobby
- Manage client check-in to ensure smooth/efficient morning intake process
- The PL is the trusted source of information and support for families seeking assistance for their pets.
- Provide clients with referrals to external agencies/partners
Requirements
- Ability to stay calm under pressure and deescalate conflict in a positive and professional manner
- Ability to work standing for 8 or more hours
- Experience using a computer and navigating software applications
- High-degree of integrity and accountability, as well as a desire to carry out the ASPCA's mission
- Ability to build close working relationships with others, both internal and external partners at all levels
- Ability to work independently and as part of team
- Agile and flexible work style to support a fast-paced work environment with shifting short term and long-term priorities
- Highly organized, with attention to detail
- Must display a track record of timely and accurate data entry
- Outstanding customer service skills
Nice to have
- English (required)
- Bilingual (Spanish) strongly preferred
- High School Diploma or GED equivalent required
- Experience in a social service setting working with diverse populations preferred
- Experience in community services, customer service, community organizing, advocacy or related field preferred
Benefits
- Provide and/or coordinate interpretation and translation as needed and support client's ability to fully understand all medical procedures, options, and decisions
- Medical Support
- Assist with outpatient exams by taking patient medical history
- Act as a scribe as appropriate to increase efficiency of the medical team
Company info
- At the ASPCA® (American Society for the Prevention of Cruelty to Animals), we're proud to work with a broad and talented team of professionals who help drive our mission to prevent animal cruelty and promote their well-being across the country.
- This position is based at our Bronx Community Veterinary Clinic (CVC) located at 507 E 161st Street
- Work as part of a team to create a consistently excellent, welcoming client experience
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