Duo Security

Director, Engineering - SPIE (Remote)

San Jose, California, United States of America · Director · Full-time

Sponsorship not specified$230k-$325kDetected 28 days ago

Site Reliability EngineeringIncident ResponseCustomer SuccessCustomer SupportCiscoLeadershipCommunication

About the role

The application window is expected to close on: 07/03/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
This position is fully remote and can be performed from any location within the United States.
This role requires reliable internet connection and the ability to work independently in a remote environment.

You will lead fast paced customer-impacting events, building durable operating models, and translating operational patterns into business and engineering priorities.

Bachelors + 15 years of experience or Masters + 12 years of related experience.
10+ years of experience in incident management, problem management, critical issue management, technical support, customer operations, engineering operations, or related functions.
4+ years of supervisory experience including managing managers and leading a large engineering focused organization.
Proven experience leading customer-impacting incident response functions, including incident leadership, coordination, communications, decision-making, and follow-through.

Experience improving the effectiveness, consistency, and maturity of Incident Commander or major incident leadership practices.
Proven ability to connect customer impact data to engineering action, product improvements, and service experience outcomes.
Experience in creating high-quality problem records, trend analysis, corrective action recommendations, and executive-ready operational insights.
Demonstrated success by reducing repeat escalations related to known defects, recurring incidents, or operational process gaps.
We work as a team, collaborating with empathy to make really big things happen on a global scale.
Because our solutions are everywhere, our impact is everywhere.
For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota
1.5% of incentive target for each 1% of attainment between 50% and 75%

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan.
The applicable full salary ranges for this position, by specific state, are listed below:

Please see the Cisco careers site to discover more benefits and perks.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

$216,500.00 - $337,000.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
Cisconians power the future.
We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale.
The depth and breadth of our technology doesn't just benefit our customers - it also means limitless opportunities for us to experiment and learn.
We understand the power each of our unique backgrounds bring when we work together.
Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life's best work.

This listing is sourced directly from Duo Security's careers page and normalized into a canonical job model.