Oulahealth

Oulahealth

Patient Care Support Associate (Norwalk, CT)

Norwalk, CT · Full-time

Sponsorship not specifiedDetected 10 hours ago
Customer SupportEpicEHR/EMRPatient CareResearchAdaptability

About the role

  • We're looking for someone detail-oriented, empathetic, and passionate about delivering an exceptional patient experience.
  • In this role, you'll be a primary point of contact for patient inquiries and will work closely with our Customer Experience, Clinical Operations, and clinical teams to ensure smooth, supportive patient journeys.
  • This early-career position is perfect for someone who thrives in a fast-paced healthcare environment and enjoys working on a dynamic, mission-driven team.

Responsibilities

  • Document all interactions in Oula's systems with attention to detail
  • Support patient onboarding and access to virtual care resources
  • Collaborate closely with Care Coordinators, Front Desk Associates, and clinical staff to ensure seamless patient experiences
  • Since launching in 2021, we've expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology.
  • We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences.

Requirements

  • Ability to navigate new and evolving processes
  • We want you to know: You can be a great candidate even if you don't fit everything we've described above.
  • High school diploma or equivalent required, some college and/or healthcare related coursework preferred
  • Previous experience in customer service, administrative, or healthcare support role is a plus but not required
  • Dependable and adaptable, with a strong commitment to punctuality, reliability, and the flexibility to travel regularly between clinic locations and provide Front Desk cross-coverage.
  • Excited about the opportunity and fast-paced work environment of an early-stage company

Nice to have

  • Prior experience working with Athena, EPIC, Dorsata, Slack and/or Google Suite a plus
  • Spanish or other non-English language proficiency a plus

Compensation

  • This is a full-time role at our Norwalk, CT Clinic, offering $20/hour as part of a competitive compensation package.

Benefits

  • Process medical record requests (sending/receiving, ensuring accuracy, mapping medical records to the EMR, responding to medical records requests, calling other healthcare entities to obtain records)
  • Oula delivers maternity care built around our patients-offering comprehensive support before, during, and after pregnancy.

Company info

  • Consistently punctual and reliable, with the ability to be present on-site at our clinics during scheduled hours, with regular travel to other clinic locations and cross-coverage at the Front Desk as part of the role.

Equal opportunity

  • You can also have important skills we haven't thought of.
  • If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter - this is where you can really state your case for *why you*).
  • We're taking steps to meet that commitment.
  • We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.
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This listing is sourced directly from Oulahealth's careers page and normalized into a canonical job model.