Fullbay

Customer Support Rep

Phoenix, Arizona, United States

Sponsorship not specifiedDetected 39 days ago

CRMBusiness DevelopmentOutbound SalesExcelCustomer SupportCommunicationProblem SolvingMicrosoft Office

About the role

This role is responsible for ensuring excellent service standards are in place, responding efficiently to customer inquiries and maintaining high customer satisfaction in accordance with Fullbay policies and procedures.
Completes expectations of position in order to meet established personal/customer service team sales targets and call handling quotas.
Handles customer feedback and complaints, provides appropriate solutions and alternatives within the time limits; follow to ensure resolution.

Manages large amounts of incoming calls while following Fullbay communication procedures, guidelines and policies.
Builds sustainable relationships and trust with customer accounts through open and interactive communication.
Ensures excellent service standards, responds efficiently to customer inquiries and maintain high customer satisfaction
Keeps records of customer interactions, process customer accounts and file documents.
Performs other duties as assigned.
Generates sales leads.
Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite.
Familiarity with CRM systems and practice
Track record of over-achieving quota
Customer service focussed with the ability to adapt/respond to different types of characters
Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative.
Proficiency with 10-key typing and data entry.
High School Degree or equivalent
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds.
Strong phone contact handling skills and active listening skills
Excellent communication (both verbal and written) and presentation skills
Troubleshooting and problem solving ability
Ability to multitask, prioritize, and manage time effectively

Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
Minimum Education & Work Experience:

Takes the extra mile to engage customers by identifying and assessing customers' needs to achieve satisfaction.
The Customer Support Representative handles incoming customers calls, serves as a liaison providing product/services information, and troubleshooting and resolving any emerging problems customer accounts might face with accuracy and efficiency.

This listing is sourced directly from Fullbay's careers page and normalized into a canonical job model.