Vichara Technologies

Vichara Technologies

Helpdesk Engineer – Windows / Microsoft 365

New York, NY, United States · Staff+

Sponsorship not specifiedDetected 64 days ago
AzureVPNCommunicationMicrosoft OfficeMicrosoft TeamsSharePoint

About the role

  • Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.
  • We are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York. The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues.

Responsibilities

  • Provide L1 desktop and application support for Windows users.
  • Support Microsoft Teams, Outlook, Office 365, and basic Exchange-related issues.
  • Support file transfers, FTP/SFTP access, shared drives, and permission issues.
  • L1 Helpdesk / Desktop Support

Requirements

  • The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues.
  • Document tickets clearly and escalate L2/L3 issues when required.

Skills

  • Strong Windows 10/11 desktop support experience.
  • Good knowledge of Office 365, Outlook, Teams, OneDrive, and SharePoint basics.
  • Basic understanding of Azure AD / Entra ID.
  • Familiarity with FTP/SFTP and file transfer troubleshooting.
  • Excellent spoken and written English.
  • Strong ticket documentation and follow-up discipline.
  • Prior experience supporting financial services or investment firms is a plus.
  • Level: L1 Helpdesk / Desktop Support
  • Budget: Up to $40/hour
  • Client Type: Small-sized investment fund
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This listing is sourced directly from Vichara Technologies's careers page and normalized into a canonical job model.