Arctiq
Systems Engineer II
Duluth, Georgia · Mid
No sponsorshipDetected 12 days ago
AzureCloud PlatformsIncident ResponseJiraConfluenceSystems EngineeringCommunication
About the role
- We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model.
- Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve.
Responsibilities
- Configure, deploy, and maintain data protection platforms including Commvault, Metallic, Zerto, and related technologies
- Support project-based implementations, following technical design documentation and collaborating with internal engineering and delivery teams
- Perform hardware installations, including racking, cabling, and setup of media agent servers and storage components
- Manage and resolve escalated tickets, performing root cause analysis and delivering documented findings to clients
- Maintain accurate asset, configuration, and change records in Jira and other ITSM tooling
- Maintain awareness of best practices in backup, recovery, and data management
Requirements
- 3-5 years of experience in systems or backup administration, preferably in a managed services or service provider environment
- Foundational knowledge of Commvault, Metallic, Zerto, Rubrik, Cohesity, or similar data protection platforms
- Familiarity with Windows Server, VMware, network fundamentals, and storage systems
- Proven track record managing client-facing escalations and technical communications
- Ability to lift and install physical hardware (up to 50 lbs)
- Strong troubleshooting and documentation skills
- Excellent communication skills for both technical and non-technical audiences
- Comfortable with hybrid work expectations and on-call availability on a rotating basis
Nice to have
- Commvault Certified Professional, Zerto Certified Associate (ZCA), Fortinet NSE, or Microsoft Azure
- Preferred certifications: Commvault Certified Professional, Zerto Certified Associate (ZCA), Fortinet NSE, or Microsoft Azure
Visa & Work Authorization
- Candidates must be legally authorized to work in the country where they reside.
This listing is sourced directly from Arctiq's careers page and normalized into a canonical job model.