Harrison Group

Front Desk Clerk - Holiday Inn & Suites Virginia Beach - North Beach

Virginia Beach, VA

Sponsorship not specifiedDetected 26 days ago

Customer SupportCommunication

About the role

Families especially appreciate kid-friendly experiences such as Splash Kamp activities and breakfast where kids eat free.
Holiday Inn & Suites Virginia Beach - North Beach is proudly operated by Harrison Group, a third-generation family-owned hospitality company that has been serving guests since 1951.
Headquartered in Ocean City, Harrison Group operates a diverse portfolio of hotels and restaurants across coastal destinations including Virginia Beach, Corolla, and Jacksonville Beach.

Manage online, phone, and in-person reservations, ensuring accurate entry into the reservation system.
Maintain accurate and up-to-date records of reservations, room assignments, and payments.
Perform additional duties as assigned.

This role requires the ability to stand for extended periods of time, up to eight hours per shift.
Must be able to walk, reach, bend, and stoop as needed to complete daily tasks.
Must be able to lift and carry up to 25 pounds occasionally, including assisting with luggage or handling packages.
Minimal travel required
Ability to handle guest concerns and resolve issues in a professional and courteous manner.

High school diploma or equivalent required
coursework or a degree in hospitality, tourism, or hotel management preferred.
Previous experience as a hotel front desk agent, receptionist, or similar customer service role preferred.
Experience working with hotel reservation systems such as Cloudbeds, RoomKeyPMS, or similar property management systems preferred.
Familiarity with online travel and booking platforms such as Booking.com and TripAdvisor preferred.
Experience providing customer service in a hospitality or service-oriented environment.

Situated along an impressive stretch of oceanfront on the Virginia Beach Boardwalk, Holiday Inn & Suites Virginia Beach - North Beach is a premier family-friendly resort offering an unforgettable beachfront experience for leisure travelers, families, and groups.
The resort features 238 oceanfront guest rooms and suites, each with private balconies or patios designed to showcase breathtaking views of the Atlantic Ocean and provide comfortable resort-style living.
Guests enjoy a wide range of amenities designed for relaxation and entertainment, including multiple lagoon-style outdoor pools, direct beach access, a complimentary 48-seat movie theater, and several on-property food and beverage outlets.
With its oceanfront location and resort-style amenities, North Beach delivers a vibrant and memorable stay for every guest.
The company is committed to continually enhancing its, investing in renovations, and delivering exceptional hospitality experiences for guests while creating rewarding career opportunities for its team members.

This listing is sourced directly from Harrison Group's careers page and normalized into a canonical job model.