Node
Technical Engagement Network (TEN) Lab Manager
Arlington, Virginia, United States
No sponsorshipDetected 13 days ago
TypeScriptiOSNode.jsIncident ResponseAgileAccountingCustomer SupportSystems EngineeringVPNCommunicationProblem Solving
About the role
- Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.
- Medical Dental Vision Basic Life Long-Term Disability Health Saving Account 401K Three weeks of PTO 10 Paid Holidays Pre-Approved Online Training
Responsibilities
- Create and maintain accurate Tickets for Help Desk activities
- Work with Asset Management to support accurate records and maintain a good accounting of assets
- Support the implementation of new technologies and equipment in the lab environment,
- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure Support the implementation of new technologies and equipment in the lab environment.
- Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.
- Provide support for MacOS and iOS to users.
- Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance
Requirements
- 3+ years MacOS and iOS experience.
- BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree
Nice to have
- U.S. Citizenship.
- Must have an active DoD Secret clearance, TS/SCI clearance is preferred.
- Must be able to obtain DHS Suitability.
- 5+ years of directly relevant experience.
- 3+ years MacOS and iOS experience. - Good problem solving skills.
- Proficiency and proven capability in the following areas: - Asset management practices and principles - Help Desk ticket processing and procedures - Good Customer support.
- Ability to keep detailed notes.
- Experience with writing technical procedures and standard operating procedures - Virtualization automation and optimization.
Skills
- Experience with writing technical procedures and standard operating procedures
- Virtualization automation and optimization
- Experience with Virtual Private Networks (VPN) -
Company info
- Our Core Values help us in our mission.
- We are proud to offer competitive compensation and benefits packages to include:
Visa & Work Authorization
- Citizenship - Must have an active DoD Secret clearance, TS/SCI clearance is preferred - Must be able to obtain DHS Suitability - 5+ years of directly relevant experience - 3+ years of directl
This listing is sourced directly from Node's careers page and normalized into a canonical job model.